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Deirdre Akers Dickey

@deirdreakersdickey

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Dedicated IT professional specializing in project management and business analysis.

United States

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What I'm looking for

I seek a role that values collaboration and innovation, offering growth opportunities.

I am a collaborative and solutions-oriented IT professional with extensive experience in Project Management, Business Analysis, and Product Management within the veterinary and healthcare technology sectors. My career has been marked by a commitment to client advocacy and problem-solving, ensuring service excellence while juggling multiple priorities. I pride myself on fostering strong client relationships and embodying a servant-leader mindset.

In my recent role as a Senior Business Analyst and Project Manager at National Veterinary Associates, I successfully managed the rollout of ezyVet PIMS across over 90 specialty hospitals, optimizing processes and enhancing project visibility through innovative reporting dashboards. My efforts led to a significant increase in customer satisfaction scores and improved procurement efficiency across the organization. I am passionate about driving innovative solutions and facilitating seamless communication across cross-functional teams, ensuring that end-user needs are met with effective technology solutions.

Experience

Work history, roles, and key accomplishments

Senior Business Analyst / Project Manager

National Veterinary Associates / Ethos Veterinary Health

Jan 2018 - Apr 2024 (6 years 3 months)

Led the design and implementation of the ezyVet Central Structure, enhancing reporting and benchmarking across 90+ specialty hospitals. Managed the rollout of ezyVet PIMS, optimizing processes and improving client satisfaction scores. Served as a Data Insight SME, conducting complex data analyses and improving procurement efficiency.

Project Management Business Analysis Data Analysis Smartsheet Stakeholder Management Process Improvement Vendor Management Cross Functional Collaboration Customer Engagement

Customer-Facing IT Lead / Product Manager / Senior Business Analyst

AMGEN, Inc.

Jan 2003 - Jan 2017 (14 years)

Managed the OutcomesPlus system, improving efficiencies and user satisfaction. Led the transition of brands for Speaker Program support, achieving significant savings and compliance. Developed algorithms for optimizing engagement and migrated websites to SiteCore for enhanced digital agility.

Product Management Data Governance Compliance Digital Marketing Project Management Stakeholder Engagement Algorithm Development Design Thinking ROI Analysis

Product Manager / Service Account Manager

Solucient, LLC

Oversaw product management and service account management, focusing on client relationships and service delivery. Developed strategies to enhance service offerings and improve client satisfaction.

Product Management Client Relationship Management Service Delivery Strategy Development Customer Satisfaction Project Coordination Communication Skills Team Collaboration Problem Solving Process Improvement

Relationship Director

M2Networx, Inc.

Directed client relationships and service strategies, ensuring high levels of customer satisfaction and engagement. Collaborated with teams to deliver tailored solutions to meet client needs.

Client Relationship Management Strategy Customer Engagement Team Collaboration Communication Skills Problem Solving Project Management Strategic Planning Service Delivery

Director, Service Bureau

Capital Management Sciences

Managed the service bureau operations, focusing on client service excellence and operational efficiency. Developed processes to enhance service delivery and client satisfaction.