Frank Zmuda
@frankzmuda
Senior product leader building enterprise platforms and AI-enabled automation in regulated industries.
United StatesWhat I'm looking for
I’m a senior product manager with 10+ years building digital products across digital customer experience and enterprise platforms, including AI-enabled automation in regulated industries. I drive product strategy and roadmaps end-to-end—owning discovery and delivery, setting quality standards, and aligning execution with governance and compliance.
I’ve also operated from a technical foundation as a former solutions architect and developer, turning complex business needs into reliable, scalable systems while balancing competing priorities. I lead people when needed (teams of 2–10), and I set product quality and delivery expectations across internal partners and external vendors—covering testing, QA, release planning, and continuous evaluation of emerging capabilities.
Experience
Work history, roles, and key accomplishments
Scaled an enterprise knowledge platform from pilot to adoption across 50+ global business units, owning roadmap and AI capability strategy. Led consent management and rights automation for GDPR/CCPA compliance, and cut platform access approval time from 5-10 business days to under 36 hours.
Cut cost-to-serve per policy by 15% for $800K in projected annual savings, owning go-to-market strategy and product roadmap for digital capabilities. Lifted retention among high-value customers by 20% through redesigned renewal communications.
Built business case for a $5M enterprise ratemaking platform, leading New Product Introduction from concept to launch. Led a team of 8, compressed time-to-market for new rate plans from 8 months to 4 weeks, and eliminated $1.5M in annual vendor costs.
Managed a team of 4 direct reports and led a cross-functional DevOps/XP team to deliver a self-service policy-rules platform under budget within 6 months. Automated underwriting and OCR intake, cutting costs 40% and improving letter accuracy 50%.
Platform Manager and Solutions Architect
May 2009 - Sep 2015 (6 years 4 months)
Managed a team of 8 direct reports across platform product roles, owning hiring, performance management, and staff development. Directed product and mobile platform strategy and delivery, translating business vision into system designs.
Served as Solutions Architect at Allstate Insurance Company.
Served as Systems Analyst at Allstate Insurance Company (Encompass Insurance).
Performed enterprise application development in Java, C#.NET, VB.NET, and COBOL on management and technology consulting engagements.
Education
Degrees, certifications, and relevant coursework
Southern Illinois University
Bachelor of Science, Information Systems Technology
Earned a B.S. in Information Systems Technology at Southern Illinois University.
MIT Sloan School of Management
Certification, Artificial Intelligence (Business Strategy)
Completed the certification program titled “AI: Implications for Business Strategy.”
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Social media
Job categories
Skills
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