Open to opportunities

Tracy Wilkerson

@tracywilkerson

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Technology executive driving product, program delivery, and large-scale transformation.

United States

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What I'm looking for

I seek senior product or program leadership roles where I can drive cross-functional delivery, transformation, and measurable business impact within collaborative, mission-driven organizations.

I am a strategic, results-oriented technology executive with over 20 years leading enterprise programs, product innovation, and cross-functional technology delivery. I build high-performing teams and align business strategy with technical execution to produce measurable business impact.

At UnitedHealth/Optum, I led engineering and product delivery for rewards and virtual care platforms, launching products that expanded member access, improved satisfaction rankings, and delivered significant cost savings. I managed multi-million dollar budgets, cross-functional teams, and end-to-end product lifecycles while maintaining technical excellence and compliance.

I bring deep experience in PMO leadership, product and engineering management, transformation initiatives, and financial oversight, and I focus on collaboration, integrity, and driving outcomes that matter to customers and stakeholders.

Experience

Work history, roles, and key accomplishments

Current

Co-Owner

Current

Concrete Flooring Solutions, LLC

Apr 2018 - Present (8 years 2 months)

Co-owned and managed operations, implementing cost-saving measures and improving financial accuracy using QuickBooks while leading audits and budgeting processes.

Financial Management Quickbooks Budgeting Forecasting Audit & Compliance

Director of Technical Engineering Product Delivery

Optum Technologies, UnitedHealth Group

Jul 2017 - Apr 2025 (7 years 9 months)

Led product and technical strategy for Enterprise Rewards and Virtual Care platforms, delivering virtual care to millions, saving $28M annually, and overseeing $18M+ budgets across 50+ personnel and 32 departments.

Product Strategy Program Management Virtual Care Budget Management Cloud Platforms Stakeholder Management

Product Manager

Gander Mountain

Aug 2015 - Jul 2017 (1 year 11 months)

Managed POS, loyalty, and eCommerce initiatives including EMV integration and Oracle POS v14 upgrade, rescued a critical retail project for 186 stores and led $14M+ capital planning.

Product Management Oracle POS Ecommerce Budgeting Vendor Management Change Management

Senior Product Manager

StayWell Health Management

Aug 2011 - Dec 2013 (2 years 4 months)

Managed PMO and infrastructure for Salesforce, StayWell Online, and Points Bank, implementing SDLC, incident/problem/change management, and client integration governance.

Product Management Salesforce SDLC Incident Management SharePoint Process Improvement PMO

PMO Director

Thomson Reuters

Jan 2013 - May 2013 (4 months)

Consultant PMO director for eDiscovery products (Case Logistix & Case Notebook), managing litigation projects, workflows, and service management with SLA-driven metrics.

PMO eDiscovery Project Management Workflow Management SLA Customer Engagement Implementation Management

Senior E-Discovery Program Manager

Kroll Ontrack

Nov 2007 - Aug 2011 (3 years 9 months)

Managed complex eDiscovery litigation projects end-to-end, overseeing workflows, client communications, reporting, risk mitigation, and monthly finance for billing.

eDiscovery Litigation Support Project Management Client Relations Risk Management Reporting Billing

Education

Degrees, certifications, and relevant coursework

University of Wisconsin–Stout

Bachelor of Science, Career, Technical Education & Training

Completed a Bachelor of Science in Career, Technical Education & Training with a specialization in Training & Development and a minor in Human Resources.