James Plannett

I'm a Digital Product Manager and Product Owner with 10+ years of experience delivering measurable outcomes across financial services, healthcare, and technology — increasingly with AI woven into how I work. What sets me apart is where I started — hands-on in IT and infrastructure, working across network administration, systems engineering, and endpoint environments. That foundation lets me do something most product managers can't: sit at the table with engineers and architects and speak their language, then turn around and translate what it means for the business.

I partner with engineering, architecture, InfoSec, and business stakeholders to drive roadmaps, remove delivery bottlenecks, and align teams around outcomes that matter. I don't just manage the process — I improve it, focusing on clarity, structure, and execution that outlasts my involvement. I also bring real AI fluency to the work: I use tools like Copilot to build and troubleshoot automation, sharpen requirements, and move faster from idea to delivery — applying the judgment to know what to ask and how to act on what comes back.

My approach blends technical depth with business strategy, enabling confident decision-making and consistent delivery across complex, high-visibility programs.

What I've delivered:

>Leveraged AI (Copilot) to cut intake turnaround from up to 28 hours to under 15 minutes — building an end-to-end Microsoft Forms, Power Automate, and SharePoint workflow that pre-populated Jira feature details and eliminated manual data entry.
>Cut F5 VIP request cycle time from 2+ weeks to 3 days through workflow redesign and ServiceNow–Jira integration
>Protected $2B+ in revenue and avoided a $50M regulatory penalty by delivering critical compliance data for Envision
>Prevented an $800K+ licensing charge by identifying and resolving a three-year Microsoft contract discrepancy
>Delivered two mission-critical accreditation reports in under 60 days for Sheridan's Joint Commission compliance
>Established Citrix's Product Master Committee — governance that remained active 4+ years and supported $3B in revenue

I thrive at the intersection of technology, process, and people — bringing structure, alignment, and momentum to every product I touch.