Susana Rodriguez Salgado

I’m a Senior Program, Delivery, and Operations leader with 15+ years driving complex enterprise implementations, customer onboarding, and cross-functional delivery programs across SaaS, cloud, and global IT environments. I specialize in requirements gathering, stakeholder management, change management, and end-to-end delivery coordination between business users and technical teams.

In my most recent role as a Cloud Adoption Manager for Oracle (Latin America), I led customer onboarding and adoption initiatives across enterprise cloud implementations. I translated business requirements into structured onboarding and adoption plans, scaled a portfolio from 0 → 23 enterprise accounts in 12 months, and increased adoption rates by +100% while reducing time-to-adoption by 40% through process optimization and standardized reporting dashboards.

From 2021–2024 at NTT DATA as a Service Delivery Manager, I managed end-to-end service delivery and operational execution for a global enterprise account with a strong focus on SLA compliance. I improved SLA performance from 85% → 98%, reduced onboarding cycle time by 57%, increased account expansion by +13%, and boosted process efficiency by 25% through workflow standardization and executive-level stakeholder communication.

Earlier in my career at EY, HPE, and Intel, I led multi-country infrastructure and transformation programs, strengthening execution efficiency through structured governance and continuous improvement. Across every engagement, I bring disciplined KPI/SLA monitoring, risk and issue management, and strong cross-functional collaboration—especially in global, distributed team environments.