I lead complex technology delivery and operations across global enterprise, SaaS, and regulated environments, turning cross-functional problems into clear execution and measurable results.
At Cloudera, I led delivery and operational performance for 38 interconnected enterprise applications and SaaS platforms serving 400+ global users. I managed and coached 12 business analysts and application specialists while maintaining 99.9% availability and 99%+ SLA compliance.
At Western Union, I led enterprise transformation delivery, including the Oracle Revenue Management & Billing settlement transformation across the U.S. and 15+ European markets. I coordinated global teams and vendors across requirements, testing, cutover, deployment, and stabilization while keeping defect slip-to-production below 1%.
Earlier, I led UAT for global Point of Sale releases and provided Tier 2 support for payment-processing systems. I build governance, remove blockers, coach teams, and improve operational visibility so people can deliver with ownership.
