Andrea Delgado

Led compliance initiatives within Microsoft’s Project Trust Evolution and SFI programs, ensuring users meet regulatory and organizational standards. Coordinated audits, drove remediation strategies, and aligned compliance objectives with broader project goals.

Delivered operational excellence for strategic project intake and discovery efforts and supported development integrations for gaming development. Planned and implemented PMO capabilities, toolsets, and processes aligned with Agile (Lean and Scrum) and defined/monitored KPIs and metrics to measure performance.

Led the transformation of an international technology company’s digital presence, including a full revamp of their website and hardware display, using Agile methodologies. Collaborated with cross-functional stakeholders and helped design and implement Agile-based internal processes to improve productivity and responsiveness.

Managed concurrent delivery of multiple internet circuits for clients across the U.S. and international locations using Agile methodologies. Used Smartsheet to automate updates and produce consistent weekly status reports highlighting risks, deliverables, and achievements.

Spearheaded delivery of network projects and large-scale IT transformation programs for global clients, managing cross-functional regional teams across multiple countries. Created account onboarding documentation, facilitated workshops to integrate Agile practices, gathered requirements, and produced reports and Statements of Work (SOW).

Led delivery of large-scale projects, including training new project managers and coordinating workload distribution to optimize team performance. Partnered with service providers to implement Agile processes and supported client follow-ups and provisioning process execution.

Managed a service desk team of 60+ agents, overseeing workload distribution and handling contractual incidents, alerts, and complaints. Controlled incident, change, problem, and knowledge management processes, ensured SLA compliance via escalation management, and used statistical reporting to monitor performance and improve service delivery workflows.

Completed coursework in Business Management at Universidad Latina de Costa Rica (not completed).

Earned a Project Management Institute certification related to communication barriers for multicultural teams.

Completed a project management certification through the International Chamber of Commerce.