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@josegarcia2
Senior IT Program Manager driving Agile transformations, NPI, and scalable cross-functional delivery.
Costa RicaI am a Senior IT Program Manager and Scrum Master with 7+ years leading software development, New Product Introduction (NPI) and large-scale IT portfolios across Agile environments. I specialize in aligning product lifecycle, strategic planning, and execution to deliver measurable business outcomes.
I have led and scaled teams of up to 30+ IT professionals and overseen multi-million dollar portfolios (examples include managing a $5.3M YoY budget and 280+ projects), improving project completion rates and reducing cycle times.
My experience spans enterprise clients such as Amazon Prime Video, Humana, Marriott, MasterCard, TripAdvisor, Verisk Analytics and Equifax, where I established PMO practices, governance frameworks, and Agile coaching programs that increased productivity and delivery consistency.
I bring strengths in risk and vendor management, PLM/NSI, Agile coaching (CSM, SAFe, Spotify model experience), and tooling including Jira, Azure DevOps, ServiceNow, and analytics basics (R, SQL, PowerBI, Tableau). I am bilingual (English C1, Spanish fluent) and continually advancing skills such as Python and Google Project Management.
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Work history, roles, and key accomplishments
Amazon Prime Video - MGM
Oct 2024 - Present (1 year 1 month)
Lead a 16+ IT professional team managing a 14-product portfolio and $2.25M budget to define roadmaps, PMO governance, and deliver integrated Salesforce and systems-integration projects on schedule and within budget.
Humana
Oct 2022 - Oct 2024 (2 years)
Oversaw a portfolio of 280+ infrastructure and software projects managing a $5.3M budget, increased project completion rates by 52% YoY, and directed vendor negotiations and cross-functional delivery across 30+ IT professionals.
Equifax
Jun 2021 - Oct 2022 (1 year 4 months)
Led agile transformation and coached seven teams to adopt Agile practices, improved engineering processes for SecDevOps and mobile CoE, and supported delivery of mobile apps and developer portal initiatives.
VMware
Dec 2020 - Jun 2021 (6 months)
Managed MAPBU program initiatives and coached directors on Agile adoption for NPI/NSI, delivering eight mission-critical projects in six months across vSphere, Tanzu, and VMware Cloud offerings.
Rivet Logic Costa Rica
Aug 2019 - Dec 2020 (1 year 4 months)
Coached teams and delivered sprint-based software for clients including TripAdvisor and Marriott, achieving 100% on-time delivery and reducing defect rates by 85% through improved testing and automation strategies.
FASTER Asset Solutions
Jun 2018 - Dec 2019 (1 year 6 months)
Coordinated software projects and integrations for municipal and enterprise customers, managed project plans, budgets, vendor relationships, and ensured alignment with executive stakeholders.
Hewlett Packard Enterprise
Jan 2014 - Dec 2017 (3 years 11 months)
Led global logistics and supply management initiatives, implemented process improvements across multiple regions, and managed partner onboarding, metrics tracking, and compliance using SAP and reporting tools.
Degrees, certifications, and relevant coursework
URBachelor’s Degree, Business Administration
2008 - 2013
Completed a Bachelor’s Degree in Business Administration with a licensure in Business Management and a minor in Chemistry.
UVProfessional Certificate, DevOps / Continuous Delivery
Completed a Continuous Delivery & DevOps program focused on modern delivery and operations practices.
CTCertification, Big Data Management
Earned a certification as a Big Data Management Specialist.
NICertification, English Language
Completed an English fluency certification.
Software and tools used professionally
Costa RicaYou can contact Jose and 90k+ other talented remote workers on Himalayas.
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