Art Varg

Lead delivery governance, operational planning, and execution across a portfolio of digital initiatives, ensuring successful delivery within scope, budget, timeline, and quality standards. Establish delivery methodologies and governance frameworks, and facilitate resource allocation and capacity planning.

Acted as a strategic delivery leader across technical teams, agencies, vendors, and client stakeholders, ensuring alignment between business objectives and execution plans. Served as primary escalation point for critical delivery issues and led risk management, incident response, and root cause analysis.

Led cross-functional agency operations supporting finance, recruiting, procurement, reporting, and technology services. Managed delivery across multiple concurrent workstreams and conducted service performance analysis to enhance operational reliability.

Managed an organization of up to 140 employees, including managers, specialists, and associates. Led operational improvement initiatives focused on productivity, service quality, customer experience, and workforce planning, increasing team productivity by 75% while maintaining SLA compliance.

Directed delivery operations supporting 120+ enterprise client accounts and $18M in annual revenue across a SaaS-based digital services organization. Led teams of 9 managers and 85 associates, increased billable utilization from 55% to 89%, and drove process improvement initiatives using Scrum methodologies.

Completed Project Management Essentials training through Percipio in 2023.

Completed Agile Project Management training through Percipio in 2023.

Completed project management education through UNA and Progestic in 2016.

Completed Lean Six Sigma Green Belt training with Tactegra and Experian in 2016.

Completed Cisco Networking Academy courses CCNA I and II at Universidad de Costa Rica in 2012.

Pursued architecture studies at Universidad Hispanoamericana from 2001 to 2005.