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Gaby Ponce

@gabyponce

Operations & Administrative Professional streamlining workflows, leading cross-functional teams, and managing financial operations.

United States

Message

What I'm looking for

I’m looking for a role where I can run day-to-day operations, support customers and teams, and own process improvements—while handling financial operations and project coordination with clear goals and measurable impact.

I’m an Operations & Administrative Professional with expertise in financial operations, project coordination, and customer support. I oversee daily office operations—customer service, scheduling, administrative coordination, and organized documentation—to keep service routes efficient and balanced.

I manage payroll processing, AR/AP, reconcile accounts, and handle routine bank deposits to ensure accurate financial tracking. I also coordinate solar projects from proposal through installation, maintain compliance through contract review and interconnection applications, and provide technical support for internal software systems and the company website.

Experience

Work history, roles, and key accomplishments

Current

Operations Administrator

Current

Dependable Pools

Dec 2024 - Present (1 year 6 months)

Oversee daily office operations including customer service, scheduling, and administrative coordination to keep service routes efficient and balanced. Manage payroll processing and AR/AP reconciliation for multiple accounts, provide internal software/website support, and lead weekly meetings to improve workflow.

Scheduling coordination Hiring coordination Administrative Organization Customer Relationship Management (CRM)Payroll Processing Accounts Receivable Accounts Payable (AR AP)Technical Support Weekly Team Meeting Facilitation Documentation Management Bank Deposit Reconciliation

Administrative Coordinator

SolarGuru Energy PBC

Aug 2021 - Dec 2024 (3 years 4 months)

Managed the administrative side of solar projects from proposal through installation and completion. Coordinated with project managers, homeowners, roofing teams, and utility companies to maintain timelines, handle follow-ups, and keep proposal/contract/permit records organized while communicating updates to resolve issues quickly.

Customer Relationship Management (CRM)Software as a Service (SaaS)Executive Calendar Management Databases Administrative Organization Continuous Process Improvement Program Coordination Project Timeline Tracking Stakeholder Communication Documentation Management

Interconnection Office Administrator

Powur, PBC

Mar 2023 - Apr 2023 (1 month)

Supported the solar interconnection process by preparing and submitting interconnection applications to utility companies. Coordinated communication for high-priority NEM submissions, helped streamline turnaround times, and ensured applications met utility requirements and compliance standards.

Attention To Detail Stakeholder Management Regulatory Compliance Project Coordination Databases Interconnection Application Processing NEM Submission Coordination Process Streamlining Compliance Checks

Sales Support Specialist

Powur, PBC

Dec 2021 - Aug 2022 (8 months)

Provided operational support to the solar sales team by reviewing contracts and processing change orders. Worked with sales representatives to correct contract issues before submission and supported onboarding for new team members.

Sales Support Coordination Contract Management Change Order Processing Contract Documentation Review Customer Satisfaction Management Workflow Onboarding Data Management (Databases)

Customer Service/Dispatcher

Fuego Networx

Oct 2020 - Dec 2021 (1 year 2 months)

Handled high call volumes to support customers with scheduling and service inquiries while verifying payments and coordinating dispatch. Improved route planning to reduce service delays and customer complaints and supported daily office operations.

problem resolution Scheduling coordination Payment Verification High Volume Call Management Route Dispatching Dispatch Efficiency Improvement Customer Communication Databases Customer Communications

Administrator/Dispatcher

Organic Lice Guru LLC

Dec 2019 - Apr 2020 (4 months)

Scheduled appointments and coordinated technician dispatch across multiple regions while managing invoicing and maintaining accurate billing records. Resolved scheduling and service issues and supported communication and social media outreach during COVID disruptions.

Issue Resolution and Route Optimization Appointment Scheduling and Coordination Invoicing and Billing Management Social Media Management Databases Service Operations Support Customer Communications

Office Manager

On Time Home Services

Jun 2016 - Dec 2019 (3 years 6 months)

Managed day-to-day office operations for a plumbing and HVAC service company, including scheduling appointments, dispatching technicians, and handling invoicing and billing. Processed payroll, managed time tracking, trained technicians on field tools, and worked directly with customers to resolve service concerns.

Payroll Management Office Operations Management Appointment Scheduling and Dispatching Invoicing and Billing Accounts Receivable Payable Billing Accuracy and Cash Flow Management Technical Training and Support Customer Service

Office Clerk

Ponce's Gardening

Jan 2008 - Oct 2016 (8 years 9 months)

Supported administrative operations for a family-run landscaping business by scheduling appointments, communicating with customers, and managing invoicing and payment tracking. Assisted with field work when needed to support job completion.

Multi Tasking and Flexibility Financial Record Keeping Invoicing and Billing Customer Relations Management Appointment Scheduling and Coordination Office and Field Support Payment Tracking

Customer Service Representative

Orchard Supply Hardware

Oct 2014 - Jun 2016 (1 year 8 months)

Supervised front-end operations during shifts and supported cashier teams by handling returns, exchanges, and customer service issues. Managed point-of-sale transactions and cash reconciliation while maintaining efficient service during high-traffic periods.

Opening And Closing Procedures Team Leadership Conflict Resolution Cash Handling and Reconciliation Point of Sale (POS) Operations High Traffic Customer Service Returns and Exchanges Support Databases

Sales Associate

Kohl's

Oct 2012 - Aug 2013 (10 months)

Assisted customers in the Home and Kids departments with product selection, purchases, and order handling. Managed fitting room operations, maintained sales floor organization, and processed customer orders, returns, and transactions.

Inventory Management Product Knowledge Sales Enhancement Fitting Room Management Transaction Processing Customer Orders and Returns Customer Service