Open to opportunities

Sunil Sharma

@sunilsharma

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Experienced customer support professional with a background in technical support.

India

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth in a supportive environment.

I am an experienced customer support professional with a strong background in technical support and sales. Over the years, I have honed my skills in troubleshooting and relationship building, consistently exceeding customer expectations. My ability to thrive in remote environments has allowed me to provide exceptional service while driving sales effectively.

Currently, I work as a freelance travel manager, where I sell flight tickets to US customers and assist them with travel arrangements. My previous roles include being a Senior Sales Representative at 31Parallel and a Senior Customer Care Support at WIPRO, where I trained new joiners and handled customer inquiries regarding billing and contracts. I am passionate about leveraging my skills to enhance customer experiences and contribute to team success.

Experience

Work history, roles, and key accomplishments

Current

Travel Manager

Current

Dreamport

Feb 2024 - Present (1 year 5 months)

Currently working as a freelance travel manager, selling flight tickets to US customers for various global destinations. This role involves managing travel logistics and ensuring customer satisfaction.

Travel Management Customer Service Sales

Sales Support

HimachalSafar

Apr 2018 - Feb 2024 (5 years 10 months)

Provided technical support, including PC troubleshooting and networking, for clients. Additionally, responsible for designing the company website, content writing, and managing social media accounts.

Technical Support Networking Web Design Content Writing Social Media Management Sales Lead Generation

Sr Sales Representative

31Parallel (MakeMyTrip)

Oct 2018 - Oct 2018 (0 months)

Trained new joiners on quality parameters such as CSAT, CQ, and NPS. Monitored calls and provided constructive feedback to agents to improve performance.

Sales Training Quality Assurance Customer Satisfaction Call Barging

Sr Customer Care Support

Wipro (AOL/TalkTalk)

Nov 2009 - Sep 2013 (3 years 10 months)

Managed incoming customer calls related to billing inquiries and contract upgrades. Focused on resolving customer issues and enhancing their service agreements.

Customer Care Billing Contract Management Customer Support