Open to opportunities

Aman Sharma

@amansharma16

Message

Customer and travel support professional with 10+ years driving escalations.

India

Message

What I'm looking for

I’m looking for a role where I can own customer and travel outcomes—handle escalations confidently, manage bookings and reporting, and support a team to hit targets. I thrive in fast-paced environments with clear communication and growth.

I’m a customer service and travel professional with 10+ years of experience in customer support, technical support, travel consulting, and team coordination. I handle escalations, client communication, bookings, reporting, and team support across BPO, travel, and technical environments.

In my most recent role as a Senior Travel Consultant in Coforge BPS Pvt. Ltd, I handle client emails, share booking status, maintain databases, work on assigned targets, and support my team on products. Previously, as a Manager-Customer service in Asia Pacific immigration, I managed escalation calls/emails, maintained team attendance/leave planning, tracked performance, and communicated updates between leadership and the team.

I also bring strong technical support experience as a Sr. Associate Technical Support in Tech Mahindra, providing updated status for AT&T connections, maintaining databases, and stepping in as backup for two dedicated SDM’s to complete tasks. Across roles, my strengths include escalation handling, problem solving, time management, and adaptability—backed by hands-on work with inbound calls, troubleshooting, and structured reporting.

Experience

Work history, roles, and key accomplishments

Senior Travel Consultant

Coforge BPS Pvt. Ltd

Jan 2022 - Jan 2025 (3 years)

Managed client emails and shared booking status updates. Maintained databases, worked on assigned targets, and supported the team with product-related help.

Travel Consulting Database Management Customer Support Product Support Team Support

Sr. Associate Technical Support

Tech Mahindra

Jan 2020 - Jan 2022 (2 years)

Handled client emails and provided updated status for AT&T connection support. Maintained customer/work databases and supported targets, including backup coverage for two dedicated SDMs.

Technical Support Email Support Target Tracking AT&T Connections Support Coordination SDM Back Up

Manager - Customer Service

Asia Pacific Immigration Services

Jan 2019 - Jan 2020 (1 year)

Managed customer service escalations through calls and emails for the team. Maintained attendance/leave planning, tracked team performance, coordinated internal lead communications, and communicated updates from leadership.

Escalation Management Customer Service Leadership Email Communication Team Coordination

Sales Expert

Ritz Travel Pvt Ltd

Jan 2015 - Jan 2016 (1 year)

Sold flight tickets for travel from the USA to India and worldwide. Handled customer queries and complaints and provided floor support to the team.

Travel Sales Complaint Handling Reservation Support Customer Service

Resolution Expert

Dell

Jan 2014 - Jan 2015 (1 year)

Provided resolution support via inbound calls and emails with basic troubleshooting. Backstopped operations in the absence of the team manager and supported escalation handling.

Technical Support Email Support Inbound Calls Troubleshooting Escalation Handling Knowledge Sharing Documentation

Senior Customer Care Executive

The Future India Group

Jan 2009 - Jan 2013 (4 years)

Handled inbound calls, maintained customer database, and resolved complaints related to content and delivery. Managed leads distribution, supported new joiners on the floor, and produced daily performance and roster/attendance reporting.

Customer Support Inbound Calls Complaint Resolution Database Management Lead Distribution performance reporting