Ananth kaki

I am a customer service and travel support professional with over three years of experience supporting global clients in service-driven environments. I specialize in travel coordination, itinerary management, and high-volume support request handling.

In recent roles I supported B2B partners in a managed services environment, handling application access, licensing, billing, and Microsoft cloud-related queries while maintaining SLA and documentation standards. I collaborated with service delivery, operations, and product teams to resolve escalations and improve support processes.

I delivered customer support across phone, email, and ticket systems for travel operations, managing bookings, cancellations, refunds, schedule changes, and vendor coordination to ensure seamless travel experiences. I routinely provided clear status updates and maintained accurate records in ticketing systems.

I have hands-on exposure to Freshdesk ticket workflows, basic SQL for data filtering and issue analysis, and tools like Microsoft Outlook, Teams, SharePoint, and OneDrive. I focus on process adherence, quality checks, and stakeholder coordination to drive timely resolution and customer satisfaction.