At Telus, I responded to customer inquiries across phone, chat, and email, owning conversations from the initial inquiry through resolution and follow-up. I also documented interactions in CRM and ticketing systems and escalated recurring issues to support workflow improvement.
At Tech Mahindra, I resolved wireline support inquiries across multiple channels and managed concurrent conversations according to urgency and SLA deadlines. I documented tickets and handoffs, and worked with technical and operations teams on issues requiring escalation.
Earlier, I supported enterprise clients as a B2B Travel Advisor at Teleperformance and handled banking-sector customer inquiries at iEnergizer. I hold ITSM and CCNA certifications and have pursued a B.Tech in Computer Science.
