Suneet Sharma
@suneetsharma
I am an ERP and CRM specialist driving IT administration, business development, and partner management.
IndiaWhat I'm looking for
I manage IT and business operations at a world-class software distributor, overseeing Microsoft Teams, email administration, ERPNext, HubSpot, AlignToday, and Creatio to ensure smooth daily operations and effective system use.
I lead recruitment and onboarding, design business processes, coordinate partner relationships, run product demos, and deliver system training that improves workflows and adoption across teams. My background spans project management, business analysis, and customer experience roles across ERP and CRM implementations.
I am passionate about leveraging technology to drive efficiency, scale operations, and support global expansion while building strong partner programs and training teams to deliver measurable business impact.
Experience
Work history, roles, and key accomplishments
Business Development Manager
Advanced MSP
Feb 2025 - Present (6 months)
Lead business development and partner management for a software distributor specializing in ERP and CRM, organizing product demos and sales training to expand partner engagement.
Global Customer Experience Manager
Advanced MSP
Oct 2024 - Feb 2025 (4 months)
Managed global customer experience initiatives, coordinating cross-functional support and training programs to improve customer onboarding and retention.
ERPNext Techno-Functional Consultant
Advanced MSP
Apr 2024 - Sep 2024 (5 months)
Delivered ERPNext implementations and system customizations, conducted user training and configured workflows to streamline operations.
Business Analyst
KoreCent Solutions
Apr 2022 - Mar 2024 (1 year 11 months)
Performed business analysis and process mapping for ERP/CRM projects, improving workflows and coordinating stakeholder requirements across implementations.
ERPNext Frontend Functional Expert
KoreCent Solutions
Oct 2020 - Apr 2022 (1 year 6 months)
Led ERPNext frontend configuration and functional consulting, implementing UI customizations and supporting user adoption through training and documentation.
Project Coordinator
BlackBox GPS Technology Pvt. Ltd.
Apr 2019 - Sep 2020 (1 year 5 months)
Coordinated GPS technology projects by managing schedules, vendors, and cross-team communication to ensure timely delivery.
Education
Degrees, certifications, and relevant coursework
HAHubSpot Academy
Certification in Sales, Sales
2025 -
Completed a Sales certification through HubSpot Academy in early 2025 focused on inbound sales methodologies and CRM alignment.
HOHotelogix
L1 Certification, Hotel, Motel, and Restaurant Management
2024 -
Completed the Hotelogix L1 certification in hotel, motel, and restaurant management covering core property management system operations.
COCoursera
Certificate, Business Analysis & Process Management
2022 -
Completed a Coursera course on Business Analysis & Process Management in August 2022 focused on process modeling and analysis techniques.
Shivalik Polytechnic Badhera
Diploma in Computer Science, Computer Science
2012 - 2015
Three-year Diploma in Computer Science completed from June 2012 to June 2015 with practical and theory coursework in computing fundamentals.
COCoursera
Certificate, Messenger Chatbot
Completed a Coursera course on creating lead generation Messenger chatbots using Chatfuel covering chatbot design and deployment.
Availability
Location
IndiaAuthorized to work in
Job categories
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