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Prateek Gupta

@prateekgupta1

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Experienced Microsoft CRM Functional Consultant with strong project management skills.

India

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What I'm looking for

I am looking for a challenging role that fosters growth and allows me to leverage my CRM expertise.

I am a self-motivated and hardworking professional with over 4 years of experience in the IT industry, specializing in Microsoft Dynamics CRM. My journey has been marked by a series of successful project implementations where I have expertly managed technical operations, troubleshooting issues, and ensuring timely delivery of projects. I thrive in challenging environments and am passionate about leveraging my skills to provide innovative solutions for clients.

Throughout my career, I have taken on roles such as Solution Architect, Team Lead, and Implementation Consultant, where I have configured and supported Microsoft CRM services for various clients. My expertise spans multiple CRM modules, including Sales, Customer Service, and Marketing, and I have successfully implemented numerous projects that have significantly improved client operations. I am committed to continuous learning and growth, and I seek to contribute my knowledge and experience to a forward-thinking organization.

Experience

Work history, roles, and key accomplishments

Current

Microsoft Dynamics CRM Senior Functional Consultant

Current

HSO

Dec 2023 - Present (1 year 6 months)

Working as a Solution Architect, Team Lead, Implementation Consultant, and Support Consultant, configuring, implementing, and providing support for Microsoft CRM services to clients. Led and managed small to medium-sized projects independently, successfully implementing 4-5 projects within four years across different CRM modules.

CRM Solution Architecture Team Leadership Implementation Customer Support Project Management Field Service Module

Microsoft Dynamics CRM Functional Consultant

Intech Systems

Apr 2023 - Nov 2023 (7 months)

Functioned as a Microsoft Dynamics CRM Functional Consultant, contributing to various projects. Engaged in the implementation and configuration of CRM solutions to meet client requirements.

Microsoft Dynamics CRM Functional Consultancy CRM Configuration

Microsoft Dynamics CRM Functional Consultant

Alle Technologies

Jan 2022 - Mar 2023 (1 year 2 months)

Served as a Microsoft Dynamics CRM Functional Consultant, focusing on the functional aspects of CRM implementations. Collaborated with teams to deliver effective CRM solutions.

Microsoft Dynamics CRM Functional Consultancy CRM Solutions Implementation Collaboration Technical Documentation

Microsoft CRM Implementation Consultant

L&T Dealership Business

Aug 2021 - Jan 2022 (5 months)

Worked as a Microsoft CRM Implementation Consultant, responsible for the successful deployment of CRM systems. Ensured that implementations aligned with business objectives and user needs.

CRM Implementation Consultant Deployment Business Alignment User Training Troubleshooting

Microsoft CRM Functional Consultant

Tata Consultancy Services

Jul 2019 - Aug 2021 (2 years 1 month)

Engaged as a Microsoft CRM Functional Consultant, providing expertise in CRM functionalities and configurations. Supported clients in optimizing their use of Microsoft CRM.

CRM Functional Consultancy Technical Operations Root Cause Analysis

Education

Degrees, certifications, and relevant coursework

SRM Institute of Science and Technology

Bachelor of Technology, Computer Science

Grade: 83.65%

Completed a Bachelor of Technology in Computer Science, gaining a strong foundation in core computer science principles. Focused on various aspects of software development and system architecture.

Alwar Public School

Secondary Education, General Studies

Grade: 84%

Completed secondary education, building foundational knowledge across various subjects. Achieved strong academic performance during this period.

Children’s Academy

Higher Secondary Education, Science (Physics, Chemistry, Mathematics)

Grade: 83%

Pursued higher secondary education with a focus on Physics, Chemistry, and Mathematics. Developed analytical and problem-solving skills essential for further studies.