Prashant Gamare
@prashantgamare
Experienced Microsoft Dynamics CRM leader driving implementations and operational delivery.
IndiaWhat I'm looking for
I am an accomplished information technology professional with over 10 years of experience managing, developing, and executing operational strategies around Microsoft Dynamics CRM and related technologies. I lead end-to-end Dynamics 2011/2013/2016, D365 implementations, support projects and global CRM support engagements.
I have a strong track record as a project and service delivery manager, accountable for staffing, budgets, schedules, risk management and delivering outcomes within SOW and COS frameworks. I have led cross-functional teams using Agile practices, managed Azure/DevOps/JIRA environments, and coordinated onshore/offshore resources to deliver CRM, F&O and integration solutions.
I combine technical depth (customization, integrations, Power Platform, Dual Write, migrations, testing) with client-facing skills (requirements gathering, stakeholder communication, training) and formal certifications (MCSE/MCSA, Azure Fundamentals, PMP training). I am a self-starter focused on predictable customer experiences and successful program adoption.
Experience
Work history, roles, and key accomplishments
Project Manager
CGI India
Jan 2022 - Present (3 years 8 months)
Led multiple Dynamics 365/CRM projects (Metrolinx, NCC, MCC, Presto) delivering phased implementations, integrations and program governance while managing scope, budgets, cross-functional teams and stakeholder communications to meet timelines and quality targets.
Support Consultant
QuantiQ Technology Limited
Jul 2021 - Jan 2022 (6 months)
Led Dynamics CE support and team activities for clients (Costa Coffee, Leonard Cheshire, ActiveOps), managing incidents, upgrades, Dual Write configurations and SLA-driven change requests to maintain platform reliability.
Sr. Dynamics Consultant
Real Dynamics Pvt. Ltd.
Dec 2020 - Jun 2021 (6 months)
Delivered Dynamics Sales implementation for SAKATA Seeds, coordinating cross-region stakeholders, configuring entities/processes, managing Azure DevOps backlogs and executing testing and deployment activities.
Team Lead
Accenture India Pvt. Ltd.
Jul 2019 - Nov 2020 (1 year 4 months)
Led a Dynamics 365 Customer Service & Field Service team for Medxel, producing BRDs/FRDs, designing omni-channel POCs, managing Azure DevOps work items and overseeing testing, migration and user training.
Sr. CRM Techno Functional Consultant
Optimize IT Systems
Feb 2018 - Jul 2019 (1 year 5 months)
Performed technical analysis and optimization of legacy Dynamics CRM code, provided migration guidance to Dynamics 365, and delivered integration and replacement recommendations including Canvas apps and Web Jobs.
Microsoft Dynamics Consultant
tCognition Inc.
Nov 2016 - Jan 2018 (1 year 2 months)
Designed and implemented Dynamics CRM solutions, created technical specs, configured security and entities, performed integrations and led testing and deployment activities across modules.
Dynamics CRM Technical Consultant
Wipro BPS
Nov 2014 - Nov 2016 (2 years)
Provided technical support and customizations for Dynamics CRM (2011–2015), managed data imports/exports, server-side synchronization and resolved platform issues for enterprise clients.
Technical Consultant
Sutherland Global Services
May 2013 - Feb 2014 (9 months)
Provided Tier 1 technical support for AT&T customers, resolving connectivity, email and device issues while maintaining documentation and using CRM/live chat tools.
Education
Degrees, certifications, and relevant coursework
UMUniversity of Mumbai
Bachelor of Computer Science, Computer Science
Grade: 55.78%
Completed Bachelor of Computer Science (B.C.S.) with a final percentage of 55.78%.
IIHT Panjim
Technical Training Certificate, Information Technology
2007 - 2008
Completed technical training covering MCSA, A+, N+, CCNA and RHCE v5 fundamentals.
Shripancham Khemraj Mahavidyalaya & Higher Secondary School
Higher Secondary Certificate, Higher Secondary Education
Grade: 57.08%
Completed higher secondary education with a percentage of 57.08%.
Milagri High School
Secondary School Certificate, Secondary Education
Grade: 55.06%
Completed secondary education with a percentage of 55.06%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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