Open to opportunities

Tousif Shaikh

@tousifshaikh

Message

Implementation and support lead delivering ERP and enterprise software solutions.

India

Message

What I'm looking for

I seek roles where I can lead end-to-end implementations, enhance presales demos, provide post-go-live support, and build long-term client relationships in a collaborative, growth-oriented environment.

I am an Implementation and Support professional with 10+ years delivering end-to-end software solutions across ERP, accounting, export documentation, retail, banking, and education domains. I lead implementations, client onboarding, product demonstrations, training, and post-go-live support while maintaining strong client relationships and timely delivery.

I have independently led full-cycle implementations, improved presales effectiveness through high-impact demos, and resolved critical escalations to the satisfaction of clients and management. I bring hands-on experience with data migration, functional testing, reporting, and working knowledge of SQL and Oracle.

Experience

Work history, roles, and key accomplishments

Current

Sr. Presales Executive

Current

Softlink Global Pvt. Ltd.

Apr 2022 - Present (3 years 9 months)

Led presales demos and delivered end-to-end implementations for Reco-Accounts, Live Impex, and Xport-Pro, managed onboarding/configuration/upgrades, and provided post-go-live escalation support to maintain strong client relationships.

Software Implementation Presales & Demos Client Onboarding Configuration Implementation Support SQL Product Training Stakeholder Management

Current

Sr. Presales & Support Exec

Current

Softlink Global Pvt. Ltd.

Apr 2022 - Present (3 years 9 months)

Led presales demos and end-to-end implementations for Reco-Accounts, Live Impex, and Xport-Pro, managing onboarding, configuration, upgrades and post-go-live escalations to ensure strong client satisfaction.

Software Implementation Client Onboarding Product Demos Configuration UAT SQL

Sales Executive

WhiteHat Jr.

Oct 2020 - Nov 2021 (1 year 1 month)

Managed end-to-end sales for coding, math, and music courses across India, achieving a consistent weekly sales target of ₹1 lakh through lead generation, cold calling and effective product communication.

Sales Lead Generation Cold Calling Client Communication Negotiation CRM

Implementation Executive

Sanda Office Management Services

Apr 2018 - Sep 2020 (2 years 5 months)

Marketed and implemented ERP and mobile applications for schools across multiple districts, handling data import, setup, training, and client relationship management through project closure.

ERP Implementation Data Migration Product Demos Training Client Management Onboarding Documentation

Implementation & BD Executive

Sanda Office Management Services

Apr 2018 - Sep 2020 (2 years 5 months)

Marketed ERP and mobile applications to schools, conducted demos for decision-makers, and led full implementations including data import, setup, training and client handover to closure.

ERP Implementation Business Development Demos Data Migration Training Client Relationship Management Onboarding Documentation

Implementation & Sales Exec

Retail View I.T. Solution Pvt. Ltd.

Aug 2013 - Mar 2018 (4 years 7 months)

Delivered demos, installations and training for retail billing and inventory software, configured barcoding printers and labels, and provided onsite and remote support to retail clients.

Installation Training Barcode Configuration Technical Support Inventory Management Client Onboarding Troubleshooting

Implementation Executive

Netwin Systems & Software (I) Pvt. Ltd.

May 2012 - Aug 2013 (1 year 3 months)

Implemented banking software across branches, installed Oracle 9i and Forms/Reports, trained staff on workflows, and handled backups, restoration and technical troubleshooting.