Priya Manjari

Results-driven IT professional with 5+ years of experience in ERP implementation, application support, project coordination, and customizing solutions to enhance client operations. Proven track record of leading end-to-end ERP implementation processes, ensuring seamless integration of ERP systems with client operations. Skilled in developing comprehensive QA plans and test ERP functionalities to meet performance and client standards.

Experienced in consulting international clients to analyze their business needs and customize ERP modules, including finance, HR, supply chain, and manufacturing. Proficient in overseeing project timelines, budgets, and team management, ensuring project goals are met within scope and deadlines. Provided ongoing post-implementation support and monitored system performance to maintain functionality and security.

Strong background in providing production-level support for cloud-based SaaS platforms, including Salesforce, focusing on financial backend processes such as NACH, KYC, and NBFC operations. Led integration of the SaaS platform with ETL tools and CRM services to enhance system efficiency. Conducted root cause analysis (RCA) to resolve technical issues while ensuring compliance with SLAs. Served as a primary point of contact for clients, addressing concerns and providing timely updates on issues.