BYBara Yekorogha
@barayekorogha
Customer Support Specialist with 5+ years of experience.
NigeriaWhat I'm looking for
My 5+ year career as a Customer Service Professional started in hospitality, where I learned the importance of empathy, attention to detail, and teamwork while leading a front office team at Royal Tulip Hotel. From there, I transitioned into the fast-paced world of E-lottery and E-commerce with The 100 Naira Shop, guiding users through raffle draws, prize claims, and account support.
Curiosity and adaptability then led me into B2B logistics at Hytch, where I handled real-time delivery issues, coordinated with drivers, and ensured businesses got their packages on time. Today, I bring all those lessons together in the ride-hailing and logistics space with Teleperformance. Here, I manage high-volume customer cases daily, consistently maintain 90%+ CSAT scores, and collaborate across teams to make every customer interaction smoother.
Across every role, whether in hospitality, logistics, e-lottery, e-commerce, B2B, or ride-hailing. One thing has remained constant: I thrive on solving problems, building trust, and creating positive experiences that keep customers coming back.
Experience
Work history, roles, and key accomplishments
TEMaintained 90%+ CSAT scores through prompt and efficient customer issue resolution. Resolved an average of 70 inbound cases daily, ensuring customer satisfaction and quick turnaround times. Provided accurate and timely solutions, reducing escalations and improving brand loyalty.
HYResponded promptly to customer inquiries across multiple channels (phone, email and live chat).
Assisted customers with placing pickup requests, tracking deliveries, and resolving complaints or delays.
Coordinated with dispatch and rider/truck driver teams to resolve real-time delivery issues or escalations.
Monitored active deliveries and proactively
THResponded promptly and professionally to customer inquiries via chat, email,and social media.
Provided clear and accurate information about platform rules, draws, and prize claims.
Troubleshot account, payment, and access issues, escalating technical concerns when necessary.
Guided customers through processes such as registration, participation in giveaways, and prize redemption.
Guest Service Supervisor
Golden Tulip Hotel Yenagoa
Mar 2019 - Jun 2020 (1 year 3 months)
Provided high-level support by managing schedules, appointments, and travel arrangements, ensuring seamless daily operations. Addressed concerns and special requests, ensuring the needs and preferences of executives or clients were met with professionalism. Managed office supplies, correspondence, and confidential documents efficiently to support executive functions.
Education
Degrees, certifications, and relevant coursework
Caleb University Lagos
BSc., Microbiology and Industrial Biotechnology
Studied Microbiology and Industrial Biotechnology at Caleb University Lagos. Gained foundational knowledge and practical skills in the field.
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
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