BYBara Yekorogha
@barayekorogha
Customer Support Specialist with 5+ years of experience.
NigeriaWhat I'm looking for
I am a dedicated Customer Support Specialist with over 5 years of experience in customer-facing roles, including 2 years focused on assisting SaaS users with complex troubleshooting. My commitment to delivering exceptional customer experiences is reflected in my ability to maintain a Customer Satisfaction (CSAT) score of over 90%. I thrive in fast-paced environments and am skilled in using tools like Zendesk and Beehive to resolve issues efficiently.
In my current role at Klaus, I handle an average of 70 inbound cases daily, ensuring prompt and effective resolutions that enhance customer loyalty. My previous experience as a Customer Support and Operations Coordinator at Eureka Farms and Bakery allowed me to oversee daily operations while prioritizing customer satisfaction. I have a proven track record of collaborating with internal teams to optimize service delivery and improve overall customer experience.
Experience
Work history, roles, and key accomplishments
TEMaintained 90%+ CSAT scores through prompt and efficient customer issue resolution. Resolved an average of 70 inbound cases daily, ensuring customer satisfaction and quick turnaround times. Provided accurate and timely solutions, reducing escalations and improving brand loyalty.
Customer Support and Operations Coordinator
Eureka Farms and Bakery
Jul 2020 - Oct 2022 (2 years 3 months)
Ensured smooth daily operations across multiple farm sectors while prioritizing customer satisfaction. Acted as the key point of contact for customer inquiries, feedback, and concerns, ensuring timely resolutions and excellent service. Coordinated work activities and resources to enhance product consistency and customer experience.
Front Office Supervisor
Golden Tulip Hotel Yenagoa
Mar 2019 - Jun 2020 (1 year 3 months)
Provided high-level support by managing schedules, appointments, and travel arrangements, ensuring seamless daily operations. Addressed concerns and special requests, ensuring the needs and preferences of executives or clients were met with professionalism. Managed office supplies, correspondence, and confidential documents efficiently to support executive functions.
Education
Degrees, certifications, and relevant coursework
Caleb University Lagos
BSc., Microbiology and Industrial Biotechnology
Studied Microbiology and Industrial Biotechnology at Caleb University Lagos. Gained foundational knowledge and practical skills in the field.
Availability
Location
NigeriaAuthorized to work in
Job categories
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