Bara Yekorogha - Customer Support Specialist - teleperformance.com | Himalayas
Bara YekoroghaBY
Open to opportunities

Bara Yekorogha

@barayekorogha

Customer Support Specialist with 5+ years of experience.

Nigeria

What I'm looking for

I am looking for a role that allows me to support global customers and grow professionally.

I am a dedicated Customer Support Specialist with over 5 years of experience in customer-facing roles, including 2 years focused on assisting SaaS users with complex troubleshooting. My commitment to delivering exceptional customer experiences is reflected in my ability to maintain a Customer Satisfaction (CSAT) score of over 90%. I thrive in fast-paced environments and am skilled in using tools like Zendesk and Beehive to resolve issues efficiently.

In my current role at Klaus, I handle an average of 70 inbound cases daily, ensuring prompt and effective resolutions that enhance customer loyalty. My previous experience as a Customer Support and Operations Coordinator at Eureka Farms and Bakery allowed me to oversee daily operations while prioritizing customer satisfaction. I have a proven track record of collaborating with internal teams to optimize service delivery and improve overall customer experience.

Experience

Work history, roles, and key accomplishments

teleperformance.com logoTE
Current

Customer Support Specialist

Mar 2023 - Present (2 years 3 months)

Maintained 90%+ CSAT scores through prompt and efficient customer issue resolution. Resolved an average of 70 inbound cases daily, ensuring customer satisfaction and quick turnaround times. Provided accurate and timely solutions, reducing escalations and improving brand loyalty.

EB

Customer Support and Operations Coordinator

Eureka Farms and Bakery

Jul 2020 - Oct 2022 (2 years 3 months)

Ensured smooth daily operations across multiple farm sectors while prioritizing customer satisfaction. Acted as the key point of contact for customer inquiries, feedback, and concerns, ensuring timely resolutions and excellent service. Coordinated work activities and resources to enhance product consistency and customer experience.

GY

Front Office Supervisor

Golden Tulip Hotel Yenagoa

Mar 2019 - Jun 2020 (1 year 3 months)

Provided high-level support by managing schedules, appointments, and travel arrangements, ensuring seamless daily operations. Addressed concerns and special requests, ensuring the needs and preferences of executives or clients were met with professionalism. Managed office supplies, correspondence, and confidential documents efficiently to support executive functions.

Education

Degrees, certifications, and relevant coursework

CL

Caleb University Lagos

BSc., Microbiology and Industrial Biotechnology

Studied Microbiology and Industrial Biotechnology at Caleb University Lagos. Gained foundational knowledge and practical skills in the field.

Tech stack

Software and tools used professionally

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