Open to opportunities

Oluwafemi Babalola

@oluwafemibabalola

Message

I resolve high-volume customer inquiries and improve support operations workflows.

Nigeria

Message

What I'm looking for

I'm looking for a customer support or support operations role where I can resolve client issues, maintain accurate service documentation, improve workflows, and contribute to reliable customer experiences in a collaborative remote environment.

I've managed high-volume email and chat support at Elevouth Limited, handling 40–60 daily client inquiries while maintaining 90%+ SLA response compliance.

At Crux Solutions & Investment Ltd, I organized records for 500+ customer interactions and partnered with internal teams to resolve service bottlenecks, improving response efficiency and client satisfaction. I also maintained structured CRM documentation for 100+ monthly cases, reducing repeat follow-ups and improving case visibility.

Across customer-facing and administrative environments, I combine empathy, clear communication, and structured problem-solving to resolve issues, document recurring feedback, and build customer trust.

Experience

Work history, roles, and key accomplishments

Support Operations Coordinator

Crux Solutions & Investment Ltd

Nov 2024 - Mar 2026 (1 year 4 months)

Responded to 20+ daily client and internal requests, ensuring timely service delivery across departments. Organized records for 500+ customer interactions, enabling accurate reporting and operational tracking.

Customer Support Operations CRM Management Case Documentation Data Tracking Reporting Professional communication Empathy Active Listening Problem Solving Time Management Conflict Resolution

Client Experience Specialist

Elevouth Limited

Oct 2025 - Jan 2026 (3 months)

Managed 40-60 daily client inquiries via email and chat while maintaining 90%+ SLA response compliance. Maintained structured CRM documentation for 100+ monthly cases, improving case visibility and reducing repeat follow-ups.

Customer Support Operations Email Support Chat CRM Management Case Documentation Data Tracking Reporting Professional communication Empathy Active Listening Problem Solving Time Management Conflict Resolution

Customer Experience Associate

KGB Multi-biz Services Ltd

Jul 2020 - Sep 2024 (4 years 2 months)

Delivered front-line support for retail and service customers, resolving inquiries and complaints efficiently. Documented recurring issues and shared feedback that contributed to service process improvements.