I enjoy joining teams where I'm trusted to own problems instead of simply routing them. Whether it's improving customer experience, strengthening support operations, or reviewing work that requires careful judgment and attention to detail, I like leaving systems better than I found them. I'm looking for remote opportunities where that mindset creates real business value.
Looking for a job
sijuade daniel
@sijuadeaareadeoye
I solve the problems behind customer problems by spotting patterns, improving processes, and making every interaction easier than the last.
NigeriaWhat I'm looking for
Over the last four years I've supported customers for global technology brands, helping people resolve technical issues while consistently maintaining strong customer satisfaction. One achievement I'm particularly proud of is maintaining 95%+ CSAT while handling high volumes of complex support requests remotely. I enjoy understanding why customers struggle, improving support processes, and finding practical ways to reduce repeat issues. Recently I completed customer operations training and earned my Freshworks certification to continue strengthening my skills. I'm most interested in remote Customer Success, Customer Support, Customer Operations, Trust & Safety, and AI evaluation roles across SaaS, fintech, travel, logistics, e-commerce, healthcare, and technology companies that value ownership, continuous improvement, and customer experience.
Experience
Work history, roles, and key accomplishments
DR
Customer Operations Trainee
Dreamport
Jan 2026 - Jun 2026 (5 months)
Completed customer operations training covering reservation management, service recovery, and booking modifications across phone and digital customer channels. Gained practical experience recommending travel solutions and delivering service following standardized operating procedures.
Managed 60+ daily customer interactions via Freshdesk, live chat, and shared inbox while meeting SLA response targets and maintaining strong service outcomes. Resolved cases end-to-end, improved re-onboarding for low adoption patterns, and enhanced support handoffs through detailed CRM documentation and escalation notes.
XS
Customer Success & Support Specialist
Xbox Gaming Support
Jan 2021 - May 2023 (2 years 4 months)
Supported 40+ daily customer interactions through Zendesk for subscriptions, billing, account recovery, and tier upgrades. Identified churn signals early, collaborated with international teams via Slack, and created detailed case documentation for seamless handoffs.
Education
Degrees, certifications, and relevant coursework
Lagos State University of Science and Technology
Associate Degree, Business Administration
2019 - 2022
Completed an Associate Degree in Business Administration at Lagos State University of Science and Technology from 2019 to 2022.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
NigeriaAuthorized to work in
Salary expectations
20k-35k USD
Social media
Job categories
Skills
Live ChatEmail SupportShared Email ManagementTicket Lifecycle ManagementIssue ResolutionEscalation ManagementFreshdeskZendeskKnowledge Base ManagementSLADocumentation And ReportingSaaS SupportTechnical TroubleshootingRoot Cause AnalysisCustomer EducationRemote CollaborationGoogle WorkspaceSlackZoomReservation ManagementService RecoveryBooking ModificationsCross Functional Collaboration
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