Open to opportunities

Sumita Almeida

@sumitaalmeida

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Senior HR executive driving governance, employee engagement, and scalable people systems.

India

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What I'm looking for

I seek senior HR leadership roles where I can build scalable people systems, strengthen governance, drive engagement, and mentor teams in a values-driven culture.

I am a senior HR executive with over 20 years of progressive leadership across HR, customer experience, operations, governance, and people development in NBFC and BFSI sectors.

As Executive Director & CHRO at a regulated digital NBFC, I have built scalable people systems, strengthened governance, and led grievance redressal and compliance initiatives, contributing to clean audit outcomes.

I design and implement performance management systems, employee engagement programs, and targeted training to close capability gaps, while mentoring multifunctional teams to improve NPS and customer satisfaction.

I bring a values-driven, empathetic leadership style, strong communication and content capabilities, and a proven track record in stakeholder management, employer branding, and service excellence.

Experience

Work history, roles, and key accomplishments

Current

Executive Director & CHRO

Current

Monedo Financial Services Private Limited

Feb 2018 - Present (7 years 11 months)

Lead end-to-end HR function for a regulated digital NBFC, built scalable people systems, implemented a transparent performance management system, and strengthened governance and grievance redressal to improve customer trust and regulatory compliance.

HR Leadership Governance Performance Management Employee Engagement Regulatory Compliance Stakeholder Management

CCB Team Leader – Disputes

JPMorgan Chase & Co.

Jan 2015 - Jan 2018 (3 years)

Led dispute resolution teams within Consumer & Community Banking, ensuring adherence to global quality and compliance standards while coaching teams to improve performance and timely resolution.

Dispute Resolution Customer Advocacy & Compliance Quality Assurance Performance Improvement

Leader – Customer Service

Altisource Business Solutions Pvt. Ltd.

Nov 2013 - Dec 2014 (1 year 1 month)

Managed customer service operations for mortgage and real estate transaction solutions, improving service quality through process optimization and behavioral-analytics-driven insights.

Customer service management Process Optimization Quality Operations Management

Team Leader – Operations & Quality

Hutchison Global Services

Jun 2003 - Apr 2013 (9 years 10 months)

Delivered large-scale CRM services across UK, Ireland, and Australia, leading quality frameworks, process audits, and team performance initiatives over a decade-long tenure.

Operations Management Quality Assurance CRM Performance Management Continuous Improvement