Open to opportunities

Suman Atiq

@sumanatiq

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Senior Project Manager driving international delivery and customer retention growth.

Pakistan

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What I'm looking for

I’m looking to lead end-to-end delivery and escalation for international accounts, protect renewals through proactive handoffs, and grow monthly revenue via client expansion—ideally in fast-scaling SaaS/agency teams that value cross-functional execution.

I’m a Senior Project Manager and Customer Success leader with 9+ years managing international client portfolios across fast-scaling agency and SaaS environments in US/UK markets. I lead end-to-end project delivery, production coordination, and client relationship management—built around protecting accounts from churn and refund risk.

In my recent role at TechCrunchers, I directed high-value international project lifecycles across concurrent client engagements while serving as an executive-tier escalation lead. I also drove account growth by identifying expansion opportunities during live delivery scopes, contributing to consistent monthly account growth of $10,000–$15,000+.

Across Cerecode and Jumppace Pvt. Ltd., I owned delivery execution and built structured onboarding playbooks that accelerated customer time-to-value and shortened early-stage churn windows. I reduced client churn and refund escalations by creating proactive delivery-to-production handoff processes, and I’ve improved cross-team turnaround by bridging support, delivery, and operations.

From Probyte Pvt. Ltd. through earlier client operations and project roles, I’ve focused on taking services end-to-end—from production coordination through public-facing marketing rollout—so launches are delivered on time and clients have clear visibility in-market.

Experience

Work history, roles, and key accomplishments

Current

Senior Project Manager & Lead

Current

TechCrunchers

Apr 2025 - Present (1 year 3 months)

Directed end-to-end international project lifecycles across concurrent client engagements, ensuring scope and quality alignment. Served as escalation lead to intercept churn risk and disputes, supporting on-going account growth and retention.

Project Management Customer Success Escalation and Refund Risk Mitigation Stakeholder Engagement Production Coordination Cross functional Leadership Portfolio Management Jira Asana Trello Customer Retention Salesforce Slack Zendesk Microsoft Teams Zoom

Senior Project Manager – Client Delivery

Cerecode

Sep 2024 - Apr 2025 (7 months)

Owned delivery execution for international client accounts, maintaining on-time launch rates while managing multi-stakeholder timelines. Protected recurring portfolio value by resolving client pain points and reducing at-risk account volume via targeted resolution plans.

Customer Retention Project Management Customer Success Stakeholder Engagement Cross functional Leadership Portfolio Management Production Coordination Jira Asana Trello Salesforce Slack Zendesk

Senior Project Manager & Success Lead

Jumppace Pvt. Ltd.

Jan 2024 - Jun 2024 (5 months)

Built structured onboarding playbooks to accelerate time-to-value and reduce early-stage churn risk. Bridged support, delivery, and operations teams to resolve friction points pre-escalation and improved cross-team turnaround times through account health-checks and relationship reviews.

Customer Retention Customer Success Project Management Playbooks Stakeholder Engagement Cross functional Leadership Escalation and Refund Risk Mitigation Jira Asana Trello Salesforce Slack Zendesk

Senior Project Manager – Client Operations

Probyte Pvt Ltd

Apr 2023 - Jan 2024 (9 months)

Managed project delivery pipelines across constrained resources, balancing delivery risk against internal capacity. Steered at-risk stakeholder accounts back to stable operations through direct escalation management.

Customer Retention Project Management Escalation and Refund Risk Mitigation Stakeholder Engagement Cross functional Leadership Portfolio Management Production Coordination Jira Asana Trello Salesforce Slack Zendesk

Client Delivery & Success Manager

Q-Tech

Oct 2022 - Mar 2023 (5 months)

Led client success journeys using milestone tracking and account health scoring to protect renewal outcomes. Managed ongoing account health to support retention.

Customer Retention Customer Success Milestone Management Account Health Scoring Stakeholder Engagement Project Management Jira Asana Trello Salesforce Zendesk

Project Manager

Technified Labs

Jan 2022 - Oct 2022 (9 months)

Owned delivery across concurrent projects, aligning developer schedules with client deadlines to protect on-time launch rates. Coordinated delivery execution to keep launches on track.

Project Management Production Coordination Stakeholder Engagement Cross functional Leadership Jira Asana Trello

Project Manager

Baritechsol

Nov 2020 - Dec 2021 (1 year 1 month)

Managed delivery milestones and verified feature completion across B2B and B2C client requirements. Ensured delivery progress aligned with agreed outcomes for active clients.

Customer Retention Project Management Production Coordination Stakeholder Engagement Portfolio Management Jira Asana Trello

Project Coordinator

Digitonics

Jan 2019 - Jul 2020 (1 year 6 months)

Coordinated delivery resources and kept stakeholders aligned on project progression at each milestone. Supported delivery execution by tracking progress and maintaining alignment.

Project Management Production Coordination Stakeholder Engagement Jira Asana Trello

Client Success Specialist

Ibex

Nov 2016 - Dec 2018 (2 years 1 month)

Provided active problem-solving support across core accounts, sustaining early customer satisfaction. Focused on maintaining customer outcomes through timely issue resolution.

Customer Retention Customer Success Stakeholder Engagement Escalation and Refund Risk Mitigation Zendesk Jira

Service Delivery Executive

Tribe Consulting

Feb 2016 - Oct 2016 (8 months)

Triaged incoming client complaints, ensuring accurate categorization and prompt escalation routing. Supported service delivery by managing intake and routing for issue handling.

Customer Success Service Delivery Escalation and Refund Risk Mitigation Stakeholder Engagement Zendesk Slack