Jiddar Ahmed

Established and governed delivery cadence across multiple squads, facilitated sprint planning and retrospectives, and maintained program-level milestone tracking and budget governance. Designed a risk governance framework that cut project risks by 50% and led critical path recovery that reduced defect rates by 80%.

Coordinated end-to-end delivery operations for a portfolio of IT and platform initiatives, aligning release plans with product roadmaps and business milestones. Managed interdependencies between design, engineering, and QA workstreams to ensure on-time delivery across phased releases.

Coordinated deployment readiness, application release configurations, and system patches to ensure seamless integration and functionality across core environments. Managed post-launch stabilization, incident triage, and root cause analysis for business-critical applications.

Led an operational team supporting 34 US-based accounts through a multi-state software transition project, coordinating with onshore account managers and clients. Managed transition tracking, client reporting, and systematic error analysis to ensure platform adoption and revenue workflow continuity.

Managed Jira ticket administration, service-level tracking, and issue routing for high-volume operational workflows. Analyzed client escalations and coordinated root-cause resolution across internal processing teams.

Master of Science in Project Management with a specialization in Risk Management, Monitoring and Control.

Bachelor of Science in Applied Physics.

Certified as a Project Schedule, Monitor and Control Specialist.