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Adil Khan

@adilkhan7

Message

IT Project Manager delivering end-to-end enterprise CRM implementations for global clients.

Pakistan

Message

What I'm looking for

I’m looking to lead enterprise CRM/software implementations end-to-end, manage multiple concurrent delivery tracks, and partner closely with stakeholders. I want teams where RAID-driven planning, clear documentation, and dependable go-lives are valued.

I’m an IT Project Manager with 6+ years of experience delivering end-to-end enterprise CRM and software implementations for 50+ international clients across private club, resort, hospitality, membership, and finance environments.

I lead concurrent implementation projects end-to-end—from discovery and requirements gathering through project planning, data migration, system configuration, UAT, go-live, and post-launch support. I maintain a 100% project delivery record with an average implementation cycle of four months.

In each engagement, I manage 5–8 concurrent projects while tracking timelines, milestones, RAID logs, open issues, UAT progress, and delivery readiness across client and technical teams. I also run requirements workshops with general managers, department heads, and operational stakeholders to document workflows, identify gaps, and drive clear project plans.

I coordinate system configuration and data activities with implementation specialists and developers, including training, stabilisation, and technical documentation to improve stakeholder alignment. My background also includes Level 2 technical support and assistant accounting, which strengthens my client consulting, escalation handling, and delivery discipline.

Experience

Work history, roles, and key accomplishments

Current

IT Project Manager

Current

Sibisoft Pvt Ltd / Northstar Technologies Inc

Feb 2019 - Present (7 years 4 months)

Led end-to-end enterprise CRM and software implementations for 50+ international clients, coordinating requirements, data migration, configuration, UAT, go-live, and post-launch support. Managed 5–8 concurrent projects while maintaining a 100% delivery record and an average 4-month implementation cycle.

Project Management Software Implementation Requirements Gathering Data Migration System Configuration User Acceptance Testing (UAT)Stakeholder Management Change Control Data Validation

Customer Service Specialist

IBEX Global

Nov 2017 - Jan 2019 (1 year 2 months)

Provided Level 2 technical support to international customers via voice, chat, and email for streaming/internet products. Tracked issue follow-up and resolution across channels while delivering prioritized troubleshooting and clear technical guidance, earning selection for a customer retention pilot.

Technical Support Troubleshooting Escalation Handling Issue Tracking Prioritization Voice support Chat Support Email Support Customer Retention

Assistant Accountant

Premier Tubular Inspection Services

Nov 2016 - Aug 2017 (9 months)

Maintained bookkeeping records and supported monthly, quarterly, and annual financial reporting for international clients. Managed inventory records and financial documentation using Xero, Sage, and QuickBooks while supporting organized reporting and documentation accuracy.

Bookkeeping Financial Reporting Inventory Xero Quickbooks

Assistant Accountant

Dairyland Pvt Ltd

Sep 2015 - Nov 2016 (1 year 2 months)

Supported daily accounting operations including reconciliations, payment processing, and documentation control in a deadline-driven environment. Assisted senior accountants with year-end reporting while maintaining accurate transaction records and supporting documentation.

Accounting Operations Reconciliations Payment Processing Transaction recording Documentation Control Year End Support Quickbooks Xero