Sufyan Syed
@sufyansyed
I streamline HR operations with AI-powered workflows for employee success.
IndiaWhat I'm looking for
At Amazon, I manage employee lifecycle support for 100,000+ employees, resolving 250+ weekly inquiries across onboarding, leave, benefits, policy, payroll, and HRIS with a 95% same-day resolution rate and zero SLA breaches.
I've authored five HR SOPs, built our first centralised self-service knowledge base, and coordinated complex escalations across payroll, legal, and cross-functional teams. My AI-assisted workflow improvements for 100,000+ users earned the PXT Innovator Award for highest-impact operational contribution.
I also build production AI and web solutions independently, including a four-agent Claude API blog automation pipeline and a full-stack booking platform for a local business.
Experience
Work history, roles, and key accomplishments
HR Generalist — Employee Success
Sep 2024 - Present (2 years 1 month)
Manage 250+ employee inquiries per week across onboarding, leave, benefits, policy, and payroll, maintaining a 95% same-day resolution rate for 100,000+ employees with zero SLA breaches. Authored SOPs for 5 core HR processes and deployed AI-assisted automation solutions, earning the PXT Innovator Award.
- Designed and deployed AI-assisted automation for 3 high-friction HR processes using Claude API and Notion AI, adopted across 100,000+ employees; recognized with PXT Innovator Award for highest-impact operational contribution
- Managed 250+ employee inquiries weekly, with 95% same-day resolution rate and zero SLA breaches
- Authored SOPs for 5 core HR processes and built an AI-assisted internal k
- Resolved and troubleshot 75+ customer escalations daily across email, live chat, phone, and internal ticketing consistently meeting resolution SLAs and contributing to team CSAT targets.
- Diagnosed technically complex escalations by researching knowledge bases and collaborating with specialist teams, translating findings into clear, non-technical language for customers.
- Introduced AI-assisted
Worked as Freelance Writer at Freelance.
Education
Degrees, certifications, and relevant coursework
Muffakham Jah College of Engineering and Technology
Bachelor of Engineering, Electronics and Communication Engineering
Bachelor of Engineering in Electronics and Communication Engineering, completed in 2022.
Muffakham Jah College of Engineering & Technology
Bachelor of Engineering, Electrical, Electronics and Communications Engineering
2017 - 2021
Availability
Location
IndiaAuthorized to work in
Website
sufyanblogs.wordpress.comPortfolio
wajids-snookers.netlify.appSocial media
Job categories
Skills
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