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Sufyan Syed

@sufyansyed

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I streamline HR operations with AI-powered workflows for employee success.

India

Message

What I'm looking for

I'm looking for HR operations or employee success work where I can improve employee experiences, build scalable processes, and apply AI automation to reduce friction while maintaining compliant, high-quality service.

At Amazon, I manage employee lifecycle support for 100,000+ employees, resolving 250+ weekly inquiries across onboarding, leave, benefits, policy, payroll, and HRIS with a 95% same-day resolution rate and zero SLA breaches.

I've authored five HR SOPs, built our first centralised self-service knowledge base, and coordinated complex escalations across payroll, legal, and cross-functional teams. My AI-assisted workflow improvements for 100,000+ users earned the PXT Innovator Award for highest-impact operational contribution.

I also build production AI and web solutions independently, including a four-agent Claude API blog automation pipeline and a full-stack booking platform for a local business.

Experience

Work history, roles, and key accomplishments

Current

HR Generalist — Employee Success

Current

Amazon Development Center Pvt Ltd

Sep 2024 - Present (2 years)

Manage 250+ employee inquiries per week across onboarding, leave, benefits, policy, and payroll, maintaining a 95% same-day resolution rate for 100,000+ employees with zero SLA breaches. Authored SOPs for 5 core HR processes and deployed AI-assisted automation solutions, earning the PXT Innovator Award.

HR Generalist — Employee Success

Amazon

Sep 2024 - Aug 2026 (1 year 11 months)

- Designed and deployed AI-assisted automation for 3 high-friction HR processes using Claude API and Notion AI, adopted across 100,000+ employees; recognized with PXT Innovator Award for highest-impact operational contribution
- Managed 250+ employee inquiries weekly, with 95% same-day resolution rate and zero SLA breaches
- Authored SOPs for 5 core HR processes and built an AI-assisted internal k

CAP Associate — Customer Success

Amazon

Sep 2023 - May 2024 (8 months)

- Resolved and troubleshot 75+ customer escalations daily across email, live chat, phone, and internal ticketing consistently meeting resolution SLAs and contributing to team CSAT targets.
- Diagnosed technically complex escalations by researching knowledge bases and collaborating with specialist teams, translating findings into clear, non-technical language for customers.
- Introduced AI-assisted