I’m looking for a role where I can leverage my 10+ years of production support experience to ensure stability of mission-critical applications, drive SLA-compliant incident resolution, and contribute to reducing MTTR through workflow optimization and proactive monitoring
Looking for a job
AKSHADA SAWANT
@akshada
Experienced L3 Support Engineer specializing in SQL, PL/SQL, MySQL, IBM DB2, and Linux. Proven track record in troubleshooting, defect remediation, an
IndiaWhat I'm looking for
Senior Application Support Engineer with 10+ years of experience in production support, incident management, and root-cause analysis. Skilled in SQL, Linux, and stabilizing mission-critical applications, with proven success in reducing MTTR and ensuring SLA-compliant resolutions.
Experience
Work history, roles, and key accomplishments
NL
Current
L3 Support Engineer
Neogrowth Pvt Ltd
Oct 2024 - Present (2 years)
Coordinated escalation response for critical production incidents and built Jira tracking queues to streamline operational efficiency. Diagnosed and resolved complex application incidents using root-cause analysis.
Supervised nightly cycles for financial and HRM applications, ensuring stability across production and non-production environments. Managed batch job monitoring and resolved production issues through log analysis.
RE
Application Support Engineer
Remiges
Jul 2019 - Jun 2023 (3 years 11 months)
Resolved complex application incidents through log analysis and coordinated with development teams to drive production fixes. Monitored application health and performed root cause analysis for recurring issues.
OL
QA & Application Support Analyst
Ordergenie Synergy Pvt. Ltd.
Jan 2019 - May 2019 (4 months)
Developed and executed test cases to ensure quality assurance standards and conducted defect root-cause analysis to minimize production leakages. Managed application configuration changes and coordinated with development teams.
WJ
Technical Support Engineer
Waman Hari Pethe Jewellers
Oct 2016 - Nov 2018 (2 years 1 month)
Delivered application-level support for vendor and in-house applications, ensuring user satisfaction and system reliability. Managed support tickets via Peregrine and resolved POS, ERP, and hardware issues.
Education
Degrees, certifications, and relevant coursework
University of Mumbai
Bachelor of Science, Information Technology
Bachelor of Science in Information Technology from the University of Mumbai.
Oracle University
Oracle Certified Associate (OCA), Database Administration
Oracle Certified Associate (OCA) for Oracle 11g.
Availability
Looking for a job
Location
IndiaAuthorized to work in
Salary expectations
1000k-1500k INR
Social media
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