sai krishna
@saikrishna11
Production Support & Reliability Engineer driving stable, automated enterprise deployments.
IndiaWhat I'm looking for
I am a Production Support & Reliability Engineer with five years of experience managing enterprise applications across Windows and Linux environments. I focus on ensuring stability and reliability for business-critical systems through automation and strong operational practices.
I have executed end-to-end deployments and upgrades using Azure DevOps and Jenkins, transitioned manual releases to automated pipelines, and supported microservices with Docker container management. I provide L2/L3 production support, root-cause analysis, and post-release validation to meet SLA commitments.
My technical strengths include IIS administration, SQL troubleshooting, infrastructure and application monitoring with Dynatrace and AppDynamics, and scripting with PowerShell and Bash. I have implemented proactive monitoring, alerting, and operational runbooks to reduce incidents and speed recovery.
I actively leverage internal AI-enabled tools and hold a Generative AI Fundamentals certification to improve diagnostics and automation. I am committed to cross-functional collaboration, continuous improvement, and delivering reliable, scalable production systems in 24×7 environments.
Experience
Work history, roles, and key accomplishments
Production Support Engineer
Mitchell International
May 2021 - Present (5 years 1 month)
Supported Mitchell's cloud-first insurance and automotive platforms with production deployments, incident troubleshooting, and post-release validation to ensure stable claims and repair workflow operations. Coordinated cross-functional responses and applied monitoring and automation to reduce downtime for critical services.
Production Support Engineer
Infogain
May 2021 - Present (5 years 1 month)
Executed end-to-end production and UAT deployments, automated release pipelines with Azure DevOps and Jenkins, and provided L2/L3 incident resolution to maintain high availability across enterprise applications. Improved reliability through monitoring (Dynatrace, AppDynamics) and scripting automation (PowerShell, Bash) while supporting Docker-based microservices and SQL troubleshooting.
Education
Degrees, certifications, and relevant coursework
Jawaharlal Nehru Technological University, Hyderabad
Bachelor of Technology, Electronics & Communication Engineering
2013 - 2017
Completed a Bachelor of Technology in Electronics & Communication Engineering, focusing on core ECE subjects and practical engineering projects.
Availability
Location
IndiaAuthorized to work in
Job categories
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