I’m looking for a remote Production Engineering, SRE, or Cloud Operations role where I can use my experience in production support, troubleshooting, AWS, monitoring, observability, and automation. I’m interested in roles with a strong focus on problem-solving, system reliability, and continuous improvement, rather than primarily ticket-based support or incident communication.
Looking for a job
Punit User
@punituser1
I support and monitor customer-facing SaaS applications through L2/L3 production support, incident leadership, and automation.
IndiaWhat I'm looking for
I've supported customer-facing SaaS products at Brightly by Siemens, leading L2/L3 production support, P1/P2 incident response, release validation, and root cause analysis across 24×7 environments. I use AWS CloudWatch, Datadog, logs, metrics, and SQL to restore services within SLA targets and improve operational stability.
Previously at Vlink India supporting DB Schenker, I maintained AI chatbot solutions and led support activities for two years, helping achieve critical-alert MTTD under five minutes and MTTA under 10 minutes. I've also built Python automations, supported Docker and Ansible operations, and created runbooks and RCAs that make troubleshooting more consistent.
Experience
Work history, roles, and key accomplishments
BS
Senior Production Support Engineer
Brightly by Siemens
Dec 2024 - May 2026 (1 year 5 months)
Provided L2/L3 production support for 12 customer-facing SaaS products, ensuring stability and SLA compliance. Led major incident response and developed automation scripts to improve operational efficiency.
VL
Application Support Engineer
Vlink India Pvt Ltd
Jun 2022 - Dec 2024 (2 years 6 months)
Provided L2/L3 support for AI chatbots, acting as team lead and mentoring engineers. Automated server configurations and managed incidents to maintain high availability.
ML
L2 Support Executive
Monotype Pvt Ltd
Jul 2020 - Jun 2022 (1 year 11 months)
Supported clients on web and desktop software products, managed AWS infrastructure, and performed monitoring and troubleshooting. Created JIRA tickets and coordinated with development teams.
TM
Technical Support Executive
Tech Mahindra
Oct 2018 - Oct 2019 (1 year)
Provided technical support services, handling customer issues and ensuring resolution.
Education
Degrees, certifications, and relevant coursework
AM
AKTU - Meerut
Master of Computer Applications, Computer Applications
2014 - 2016
Master of Computer Applications degree from AKTU - Meerut from 2014 to 2016.
GP
Guru Nanak Dev University - Pathankot
Bachelor of Computer Applications, Computer Applications
2011 - 2014
Bachelor of Computer Applications degree from Guru Nanak Dev University - Pathankot from 2011 to 2014.
DP
DAV School – Pathankot
High School, Science
2010 - 2011
High School education in Science from DAV School – Pathankot from 2010 to 2011.
Availability
Looking for a job
Location
IndiaAuthorized to work in
Salary expectations
2011k+ INR
Social media
Skills
Application SupportProduction SupportL2 SupportL3 SupportProduction OperationsITILITSMMajor Incident ManagementProblem ManagementRoot Cause AnalysisRelease SupportChange ManagementSLA ManagementStakeholder CommunicationAWSEC2AWS Elastic Load Balancing ...S3Amazon RDSCloudwatchMySQLMongoDBMongo ExpressSQLGrafanaDatadogSentryKibanaLinuxJavaScriptPythonDockerKubernetesTerraformJenkinsAnsibleSalesforceJiraServiceNowIBM WatsonAPI TestingAPI MonitoringJSONHTMLCSSWindows Event ViewerBrowser DevTools
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