Shardul Aswal
@shardulaswal
Application Support Engineer with 6+ years driving incident resolution, performance tuning, and high-availability for enterprise systems.
IndiaWhat I'm looking for
I’m an Application Support Engineer (L2/L3) with 6+ years of experience in production support, incident management, and performance tuning across enterprise applications and databases. I focus on fast, reliable resolution through deep-dive root-cause analysis and disciplined SLA compliance, while keeping systems highly available.
Across my roles, I’ve strengthened operational reliability by managing end-to-end incidents (P1/P2) and replicating production bugs in lower environments (UAT/QA) to deliver hotfixes and permanent resolutions. I also automate high-risk operational processes—reducing human error and minimizing production incidents—while partnering with development, infrastructure, and DevOps teams to remove bottlenecks and lower support ticket volumes.
My core toolkit includes Dynatrace for observability, strong log analysis, and database administration across MySQL and MS SQL Server (including backups, replication/DR activities, migrations, and stored procedure performance work). I maintain thorough documentation (SOPs/runbooks) for compliance and onboarding, and I’ve been recognized with the SPOT Award for technical excellence and operational reliability.
Experience
Work history, roles, and key accomplishments
Provided production application support for NAB Universal Workflow (NUW), managing end-to-end incidents with RCA and replicating production bugs in UAT/QA to enable hotfixes and permanent resolutions. Automated high-risk operational processes, performed performance tuning and observability with Dynatrace, and authored technical documentation/SOPs; received a SPOT Award for operational reliability.
Triaged and resolved application incidents within SLA bounds for DNB BFSI systems, including independent ownership during P1–P2 major incidents and coordination with infrastructure, database, and DevOps teams. Used ServiceNow for incident/problem/change management and Dynatrace for automated service health monitoring; led an OSR reporting upgrade using MS SQL Server and Power BI, including SQL opt
Collaborated with stakeholders to gather requirements and define acceptance criteria, supported backlog refinement with product owners, and acted as a technical liaison between business and development teams for production-supportability. Owned database migration from SQL Server 2014 to 2017 for the Wheels project, including refactoring triggers, functions, stored procedures, and views, along with
Education
Degrees, certifications, and relevant coursework
Graphic Era Hill University
Bachelor of Technology, Computer Science
2015 - 2019
Completed a Bachelor of Technology in Computer Science from Graphic Era Hill University (Dehradun) between 2015 and 2019.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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