Open to opportunities

oluchukwu success umeadi

@successumeadi

Message

I drive outbound sales, lead qualification, and customer support through high-volume remote call center operations.

Nigeria

Message

What I'm looking for

I'm looking for a remote customer service, outbound sales, or call center role where I can qualify leads, support customers, manage accurate records, and contribute in a fast-paced team.

I've supported customers at Three-Fold Networks and First Computer Business Center through high-volume phone, email, and live-chat operations. I handle outbound calling, appointment scheduling, lead qualification, objections, and follow-up while maintaining positive customer relationships.

As a contractor with Springboard / Global Managed Services, I processed and reviewed 10,000+ records monthly with 99.8% accuracy, progressing from Indexer to Auditor/Reviewer. I bring strong English communication, CRM discipline, accurate record management, and remote collaboration to fast-paced customer-facing work.

Experience

Work history, roles, and key accomplishments

Data Entry Specialist

Springboard / Global Managed Services (GMS), USA

Sep 2024 - Sep 2025 (1 year)

Processed and reviewed 10,000+ records monthly with 99.8% accuracy. Audited records, identified inconsistencies, and completed corrections according to quality standards, progressing from Indexer to Auditor/Reviewer.

Data Entry Data Auditing Quality Assurance Remote Collaboration

Customer Service Representative

Three-Fold Networks Nig. Ltd

Mar 2023 - Jun 2024 (1 year 3 months)

Handled 70+ customer inquiries daily via phone, email, and live chat, identifying needs and providing solutions. Conducted inbound/outbound calls, supported appointment scheduling and lead qualification, and maintained accurate CRM records.

Customer Service Inbound Calls Outbound Calling Lead Qualification Appointment Scheduling CRM Management Objection Handling Data Entry Microsoft Office Google Workspace

Call Center Agent

First Computer Business Center

Jan 2019 - Dec 2022 (3 years 11 months)

Managed 1,000+ customer interactions monthly, handling inquiries, outbound communication, and service requests. Maintained 98% customer satisfaction and improved response time by 20% through organized call handling.

Customer Service Outbound Calling Call Handling Objection Handling Time Management