Open to opportunities

Bassey Nyong

@basseynyong

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Dedicated customer service representative with strong data entry skills.

Nigeria

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a dedicated and empathetic professional with a proven track record in delivering exceptional support to a diverse clientele. My strengths lie in active listening, problem-solving, and effective communication, which enable me to address customer concerns accurately and efficiently. I have collaborated closely with technical teams to resolve complex issues, ensuring seamless service continuity and customer satisfaction.

Throughout my career, I have honed my skills in data entry and management, utilizing various software tools to maintain data integrity and streamline workflows. My experience as a Sales and Customer Service Representative has equipped me with the ability to generate leads and convert them into sales opportunities, achieving significant sales targets through effective communication and persuasion. I am committed to leveraging my skills to enhance service delivery and contribute positively to organizational success.

Experience

Work history, roles, and key accomplishments

Remote Sales and Customer Service Representative

Facial Mania Med Spa USA

Mar 2025 - May 2025 (2 months)

Utilized Meevo to schedule appointments for leads and managed client bookings. Generated new leads using HighLevel and converted them into sales opportunities. Conducted inbound and outbound calls to meet sales targets and promote products.

Sales Customer Service Communication

Data Entry Specialist

Rentto Riches

Jan 2024 - Jan 2025 (1 year)

Entered and updated customer and account information in proprietary databases. Maintained data integrity by performing regular audits and resolving discrepancies promptly. Processed records while meeting productivity and quality benchmarks.

Data Entry Data Integrity Database Management Data Auditing

Administrative Assistant

Kingsman Technologies

Jan 2021 - Jan 2024 (3 years)

Performed high volume data entry tasks related to invoices, billing and client records. Supported reporting and documentation needs by organizing digital and paper filing systems. Utilized Microsoft Excel and Google Sheets to track and verify data sets across multiple departments.

Data Entry Microsoft Excel Google Sheets Documentation Digital Filing Systems

Education

Degrees, certifications, and relevant coursework

ChristianHighSchool,Calabat

West African Senior School Certificate Examination, General Studies

Completed secondary education, earning the West African Senior School Certificate. This foundational education provided a broad understanding across various subjects.

HenriettaMemorial Nursery and Primary School

First School Leaving Certificate, General Studies

Completed primary education, earning the First School Leaving Certificate. This foundational education provided basic literacy and numeracy skills.

University of Calabar

B.Sc Accounting, Accounting

Studied Accounting, gaining a comprehensive understanding of financial principles, auditing, and taxation. Developed strong analytical and problem-solving skills relevant to financial management.