Oto-obong Oscar

I am a customer service representative with three years' experience in call centre and client support environments, skilled at managing high call volumes and resolving complex issues. I consistently meet KPIs and use CRM tools to drive efficient outcomes.

In recent roles I handled 80–100 calls daily, improved first-call resolution by 12%, and helped reduce repeat calls by 15%, while maintaining error rates under 2% and achieving 85%+ customer satisfaction scores.

I bring strong interpersonal and communication skills, a focus on active listening and empathy, and a track record of contributing feedback that improves team performance and response times.