Open to opportunities

Elizabeth Adolphus

@elizabethadolphus

Customer service professional transitioning into a Call Center Representative role, focused on accurate records and member satisfaction.

Nigeria

Message

What I'm looking for

I’m looking for a call-center role where I can resolve customer issues quickly, handle escalations professionally, and keep accurate records—while learning financial systems to support member satisfaction and operational accuracy.

I’m a customer-focused professional with experience supporting customers, managing documentation, scheduling, and administrative workflows. I take pride in communicating clearly, staying patient and empathetic, and resolving issues in a professional and timely manner.

In previous customer service roles, I maintained accurate records, documented interactions, and used office software and digital tools to manage communication and scheduling. I also created and maintained a customer database by entering customer information, and I supported sales analytics by providing recommendations to increase sales.

Most recently, I handled call-center operations—responding to customer inquiries and managing escalations while working to keep service quality consistently high. I’ve also trained new customer service representatives and continue strengthening my skills through ongoing online courses in computer science, AI, and web development.

Experience

Work history, roles, and key accomplishments

Call center

Abcd Contact Center

Jul 2023 - Jul 2025 (2 years)

Handled escalations and customer service inquiries by engaging customers in a friendly, courteous, and professional manner. Managed a team of agents and supported calls related to product and service inquiries, including technical support, warranty claims, and sales.

Call Center Support Escalation Handling Phone Communication Customer Service Technical Support Warranty Claims Sales Support Team Management

Customer Service Representative

Abcd Company

Mar 2022 - May 2023 (1 year 2 months)

Handled customer inquiries, answered questions, and resolved problems in a timely manner. Created and maintained a customer database, provided sales recommendations, and helped train new customer service representatives.

Customer Service client support Data Entry Documentation Sales Analytics Problem Solving Attention To Detail

Customer Service Representative

HIFA Training Institute

Jul 2019 - Feb 2021 (1 year 7 months)

Assisted customers with questions, service needs, and issue resolution in a professional and timely manner. Maintained accurate records, updated customer information, and documented interactions while managing communication and scheduling tasks.

Customer Service client support Data Entry Documentation Scheduling Administrative Support Microsoft Office Problem Solving Attention To Detail Issue Resolution

Microsoft specialist

HIFA Training Institute

Mar 2019 - Present (7 years 5 months)

Completed Microsoft specialist training at HIFA Training Institute and worked with a team of graphic designers, web developers, and data entry specialists. Currently undertaking online courses in computer science, AI, and web development.

Microsoft Office Data Entry Web Development Artificial Intelligence (Studying)

Education

Degrees, certifications, and relevant coursework

University of Calabar

Environmental Science

Grade: Summa cum laude (2.64+ GPA)

Activities and societies: Volunteered on a monthly basis at a rescue park for wildlife and terrestrial biomes.

Graduated from the University of Calabar in Environmental Science (summa cum laude; 2.64+ GPA). Volunteered monthly at a rescue park for wildlife and terrestrial biomes.

HIFA Training Institute

Microsoft specialist, Microsoft Office

Grade: 2.1 or upper level division

Activities and societies: Worked with a team of graphic designers, web developers, and data entry specialists; mentioned ongoing online courses in computer science, AI, and web development.

Completed Microsoft specialist training at HIFA Training Institute. Reported collaboration with teams including graphic designers, web developers, and data entry specialists, alongside ongoing online learning in computer science, AI, and web development.