Loading...
Loading...
Himalayas
About usHimalayas PlusCommunityTech stackEmployee benefitsTerms and conditionsPrivacy policyContact usFor job seekers
Create your profileBrowse remote jobsDiscover remote companiesJob description keyword finderRemote work adviceCareer guidesJob application trackerAI resume builderResume examples and templatesAI cover letter generatorCover letter examplesAI headshot generatorAI interview prepInterview questions and answersAI interview answer generatorAI career coachFree resume builderResume summary generatorResume bullet points generatorResume skills section generator© 2025 Himalayas. All rights reserved. Built with Untitled UI. Logos provided by Logo.dev. Voice powered by Elevenlabs Grants
Join the remote work revolution
Join over 100,000 job seekers who get tailored alerts and access to top recruiters.
@successajoguntan
Empathetic customer service professional delivering efficient, tech-driven support across channels.
I am a resourceful and empathetic Customer Service Representative with over four years of experience delivering outstanding non-voice and voice support via chat, email, and phone. I consistently leverage industry-standard CRM tools like Freshdesk, Zendesk, Intercom, and HubSpot to manage inquiries, resolve issues, and improve customer satisfaction while adhering to SLAs.
I have driven measurable improvements — reducing response time by 40% through Freshdesk integrations, increasing client retention by 30%, and boosting engagement and purchases via personalized social responses. I am reliable, tech-savvy, skilled in workflow automation and ticket management, and focused on exceeding customer expectations in fast-paced virtual environments.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Work history, roles, and key accomplishments
Freelance
Jun 2024 - Present (1 year 5 months)
Provided virtual assistant and customer support services, integrating Freshdesk with Facebook to centralize chat support and reduce response time by 40%, and implemented workflow automations that improved team efficiency.
SK Ventures
Jan 2020 - May 2024 (4 years 4 months)
Managed client communications and support via Intercom and email, creating FAQs that cut handling time by 50% and improving resolution speed by 35%, contributing to a 30% increase in client retention.
Degrees, certifications, and relevant coursework
Master of Science, Public Health Parasitology
Completed an MSc in Public Health Parasitology at Nnamdi Azikiwe University, focused on advanced studies in parasitology.
Bachelor of Science, Parasitology & Entomology
Earned a BSc in Parasitology & Entomology from Nnamdi Azikiwe University with coursework in parasitology and entomology.
You can contact Success and 90k+ other talented remote workers on Himalayas.
Message SuccessAni Vivian
Virtual Relationship Manager , Union Bank
Oreoluwa Omowaye
Virtual Assistant, NK Clinical
Divine Umeizu
Customer Support Representative, Remote
Faith Iseh
Customer Support Representative, Opay Digital Services
Valen Samuel
Customer Support Specialist, Remote (Contract Clients)
Chinelo Chikezie
Customer Support / Virtual Assistant, Freelance
Chioma Ezepue
Senior Customer Support Executive, Sochillpanel and SMMTribe
Opeyemi Akinbode
Customer Support Specialist, Freelance
Daniella Glory Jumbo
Call Centre Agent, Ability Properties Limited
Lynda Nnajiofor
Customer Support Specialist, VitalSource