Success Ajoguntan

I am a resourceful and empathetic Customer Service Representative with over four years of experience delivering outstanding non-voice and voice support via chat, email, and phone. I consistently leverage industry-standard CRM tools like Freshdesk, Zendesk, Intercom, and HubSpot to manage inquiries, resolve issues, and improve customer satisfaction while adhering to SLAs.

I have driven measurable improvements — reducing response time by 40% through Freshdesk integrations, increasing client retention by 30%, and boosting engagement and purchases via personalized social responses. I am reliable, tech-savvy, skilled in workflow automation and ticket management, and focused on exceeding customer expectations in fast-paced virtual environments.