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@valensamuel
Customer Support Professional and Virtual Assistant with proven results.
I am a dedicated Customer Support Professional and Virtual Assistant with over a year of experience in delivering exceptional remote customer service. I take pride in achieving an 87% customer satisfaction rating while significantly improving email response times by 50%. My expertise spans helpdesk systems and multi-channel customer support, allowing me to effectively assist clients across various global time zones.
In my current role as a Customer Support Specialist, I manage a high volume of customer inquiries daily, ensuring effective problem resolution and professional communication. I maintain detailed case documentation for quality assurance and collaborate with team members to address complex technical issues. Additionally, as a Virtual Assistant, I provide administrative support to international clients, demonstrating my ability to manage multiple tasks efficiently while maintaining high standards of professionalism.
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Work history, roles, and key accomplishments
Remote (Contract Clients)
Jan 2024 - Present (1 year 10 months)
Managed 30-50 customer inquiries daily via chat, email, and phone across US, UK, and Australian time zones. Achieved 87% customer satisfaction rating through effective problem resolution and professional communication.
Freelance
Jan 2024 - Present (1 year 10 months)
Provided administrative support to 2+ international clients including email management and scheduling coordination. Processed 100+ emails weekly with same-day response commitment, maintaining professional communication standards.
Freelance
Jan 2023 - Present (2 years 10 months)
Designed digital marketing materials for 10+ clients across various industries with consistent project delivery. Created brand-consistent visual content for social media, print, and digital marketing campaigns.
Degrees, certifications, and relevant coursework
Bachelor of Arts, Arts
Studied a comprehensive curriculum at Adekunle Ajasin University, focusing on core academic principles and developing critical thinking skills. Engaged in various coursework to build a strong foundation for future professional endeavors.
Software and tools used professionally
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