Open to opportunities

subramanyam kumar

@subramanyamkumar1

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Customer-centric Account Manager driving B2B SaaS expansion, renewals, and product adoption across global regions.

India

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What I'm looking for

I’m looking for a remote Account Manager role at a scaling SaaS company, where I can drive expansion and retention through customer lifecycle ownership, multi-stakeholder engagement, structured qualification, and process discipline.

I’m a customer-centric Account Manager focused on expansion, renewal, and retention in B2B SaaS. I’ve spent 3+ years in B2B SaaS and 11 years building lasting client relationships through multi-stakeholder engagement and structured account planning.

At Zappyhire, I owned the full customer lifecycle—acquisition, onboarding, expansion, and retention—for an AI-powered ATS/HR-tech platform across 6 regions. I generated $155,000+ in ARR across India, US, EU, GCC, Africa, and APAC, and improved demo-to-close rate by 40% through structured qualification.

I prioritize time-to-value and churn risk reduction by coordinating HR, Finance, and C-suite stakeholders, personally leading onboarding to ensure retention from day one. I also partner with Customer Success and Product teams to relay client feedback and influence roadmap decisions, improving NPS and expansion opportunities.

Before that, I strengthened my operations discipline as an Operations Manager, leading team processes with dashboards and SOPs that improved efficiency by 65%, while managing customer satisfaction and SLAs across 6+ brand partnerships. Earlier roles included Customer Service leadership and high-volume user support, where I managed ticket resolution, escalations, and feedback loops to improve UX.

Experience

Work history, roles, and key accomplishments

Current

Account Manager / Growth Manager

Current

Zappyhire

Jul 2023 - Present (3 years)

Owned the full customer lifecycle for an AI-powered ATS/HR-tech SaaS platform, driving acquisition, onboarding, expansion, and retention across 6 regions. Generated $155,000+ in ARR (FY 2024-25), improved demo-to-close rate by 40%, and partnered with Customer Success and Product to relay feedback that supported NPS and expansion opportunities.

Account Growth Customer Expansion Customer Onboarding QBRs Product Adoption Demo To Close Optimization Customer Lifecycle Management Salesforce HubSpot Apollo.Io LinkedIn Sales Navigator Excel Sheets NPS Cross Functional Collaboration

Operations Manager

Globalbees

Jul 2021 - Jun 2023 (1 year 11 months)

Managed customer satisfaction and SLAs across 6+ brand partnerships as part of core account management. Led a team of 8, built dashboards and SOPs to improve process efficiency by 65%, and served as the primary escalation point for key accounts and channel partners.

SLA Management Customer Satisfaction Account Management Team Leadership Dashboarding SOP Development Process Improvement Escalation Management Operations

Customer Service Manager

The Better India

Feb 2020 - Jul 2021 (1 year 5 months)

Led customer success operations including SLA management and ticket resolution. Coordinated cross-functionally across content, sales, and warehouse teams to support customer outcomes.

Customer Success Operations SLA Management Ticket Resolution Cross functional Coordination

Customer Service Executive

Gameberry Labs

Nov 2017 - Nov 2019 (2 years)

Supported millions of users across multiple mobile games through high-volume relationship management. Channeled user feedback to development teams to help improve user experience (UX).

Relationship Management

Insurance Sales Executive

Allianz Commercial

May 2015 - Sep 2017 (2 years 4 months)

Built long-term client relationships in a UK market B2C insurance sales environment. Handled renewals and client queries, and drove upsell of policy upgrades.

Insurance Sales Client Relationship Management Renewals Upselling B2C Sales