Open to opportunities

Monesh Mangtani

@moneshmangtani

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Client Success and Account Management professional driving revenue growth and retention for B2B SaaS clients.

India

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What I'm looking for

I seek a customer-centric SaaS role where I can drive adoption, reduce churn, grow ARR/NRR, lead strategic accounts, and influence product with client insights.

I am a Client Success and Account Management professional with 4+ years of B2B SaaS experience across HRTech (ATS, HRIS) and Ad-Tech platforms, focused on onboarding, adoption, and revenue expansion. I manage enterprise and mid-market clients, execute QBRs/MBRs, and align stakeholders to deliver measurable outcomes.

In recent roles I increased recurring advertiser revenue by 27% YoY, improved retention from 62% to 81%, accelerated onboarding by 40%, and generated substantial upsell and expansion revenue. I routinely lead contract renewals, strategic account planning, and product-feedback initiatives that drive feature adoption.

I bring strong expertise in Salesforce and HubSpot, analytics tools like Mixpanel and Amplitude, and advanced Excel-based reporting. I prioritize proactive relationship management, structured onboarding, and data-driven optimization to reduce churn and maximize customer lifetime value.

Experience

Work history, roles, and key accomplishments

Account Manager

Meesho

Apr 2024 - Jun 2025 (1 year 2 months)

Managed 50+ enterprise advertiser accounts, increasing recurring advertiser revenue 27% YoY and generating ₹5 Lakh+ incremental ARR while improving retention from 62% to 81% through optimized onboarding and weekly reviews.

Account Management Onboarding Upselling Retention Campaign Optimization QBRs Salesforce Excel

Account Executive

Supersourcing

Apr 2022 - Mar 2024 (1 year 11 months)

Grew ARR 25% across a 40+ client portfolio through upsells and module expansions, secured 15+ HRMS expansions, and improved account health scores from 6.8 to 8.3 via structured onboarding and engagement plans.

Account Management ATS Upselling Onboarding Stakeholder Management Excel

Sales Development Rep

Hirect

Apr 2022 - Mar 2024 (1 year 11 months)

Onboarded 100+ high-engagement recruiter accounts, increasing platform adoption 30% MoM and achieving 250+ monthly activations during peak season by improving lead scoring and onboarding playbooks.

Lead Generation Onboarding SDR Lead Scoring Outreach Mentoring HubSpot Intercom

Education

Degrees, certifications, and relevant coursework

Institute of Professional Education and Research

Master of Business Administration, Marketing

2019 - 2021

Activities and societies: Member Honor Code Committee; Real Estate and Business Technology clubs

Master of Business Administration in Marketing completed with top-10% batch ranking and active club and committee membership.

Bhopal School of Social Sciences

Bachelor of Commerce, Marketing and Insurance

2015 - 2018

Activities and societies: President, Students' Council; Chief Organizer of annual cultural festival 'Horizon 2002'; Organizer of robotics fest and music concerts

Bachelor of Commerce in Marketing and Insurance with leadership roles including Students' Council President and event organization.