Open to opportunities

Atharva Deshpande

@atharvadeshpande1

Message

Customer Success Manager driving retention and expansion in B2B SaaS through data-led onboarding and health monitoring.

India

Message

What I'm looking for

I’m looking for a fully remote role where I can own customer outcomes—renewals, retention, and expansion—using structured onboarding, proactive health monitoring, and data-driven QBRs. I value cross-functional collaboration with Product, Engineering, and Sales.

I’m a Customer Success Manager with 5+ years of B2B SaaS experience in client success, account management, and customer relationship management. I manage a $2M–$5M ARR portfolio across 80+ enterprise and mid-market accounts, including U.S.-based clients.

I focus on measurable outcomes: I reduced churn by 18%, improved Customer Satisfaction Score (CSAT) by 20%, and cut time-to-value by 30% through structured onboarding programs and proactive customer health monitoring. I also lead Quarterly Business Reviews (QBRs), manage renewals and expansion opportunities, and use customer usage data to forecast outcomes.

In distributed remote-first environments, I serve as a single point of contact for high-severity escalations and coordinate resolutions with Product and Engineering while holding SLAs. I’m HubSpot and Zendesk proficient, mentor junior team members, and use SOP/playbook development and data accuracy to enable consistent retention and growth.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Arisikey Technologies

Jan 2022 - Present (4 years 6 months)

Managed a $2M–$5M ARR portfolio across 80+ SaaS accounts, driving 95%+ gross retention and improving CSAT by 20%. Reduced time-to-value by 30% via a structured onboarding playbook, introduced HubSpot-based customer health scoring, led QBRs for renewal forecasting and expansion, and coordinated escalations with Product and Engineering.

Customer Success Management Account Management Client Relationship Management Customer Retention Customer Onboarding Client Lifecycle Management Customer Health HubSpot CRM Zendesk Escalation Management Product Adoption Strategy Mentorship

Customer Success & Account Ops Exec

Arisikey Technologies

Jan 2020 - Dec 2021 (1 year 11 months)

Owned end-to-end customer interactions for a high-volume SaaS client base, including onboarding, daily support, product adoption guidance, and account relationship management. Resolved issues via email and Zendesk ticketing, maintained customer records in HubSpot and Zendesk, analyzed usage challenges to recommend improvements, and co-authored an SOP library for customer-facing communication stand