SBSteve Barnes
@stevebarnes
Dedicated customer service professional with over three years of experience.
CanadaWhat I'm looking for
I am a dedicated customer service professional with over three years of experience in resolving client inquiries and ensuring satisfaction. My commitment to safeguarding sensitive customer information while adhering to privacy regulations has been a cornerstone of my career. I am proficient in using Zendesk for efficient ticket management and have effectively utilized communication tools like Slack to optimize workflows.
In my most recent role as a Customer Service Agent at DraftKings via TTEC, I resolved client inquiries through email, delivering prompt and precise responses. My previous experiences as a carpenter and foreman have instilled in me a strong work ethic and attention to detail, which I carry into my customer service roles. I am passionate about enhancing the customer experience and strive to deliver accurate responses across various channels.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
TTEC
May 2021 - Present (4 years 2 months)
Resolved client inquiries through email, delivering prompt and precise responses. Safeguarded customer PII and other sensitive information, ensuring adherence to privacy regulations. Leveraged Zendesk for efficient ticket management and utilized Slack for internal communication, optimizing overall workflow.
Carpenter / Foreman
Bennett's Construction Ltd.
Jan 2016 - Present (9 years 6 months)
Executed framing, siding, roofing, and interior finish projects with precision and a keen eye for detail.
Owner / Bookkeeper / Carpenter
Raven Renovations Grand Bank, Canada Ltd.
Mar 2010 - Present (15 years 4 months)
Conducted precise estimates and formal quotes for renovation projects, enhancing client satisfaction through effective communication. Managed bookkeeping and payroll functions, maintaining exemplary financial records. Performed roofing, siding, framing, and interior finishing, demonstrating exceptional craftsmanship across all projects.
Carpenter
Various Companies
Jan 2003 - Present (22 years 6 months)
Specialized in framing, roof truss installation, roofing, and siding, contributing to various construction projects with a focus on quality.
Sandwich Artist / Cashier
Subway
Jan 2001 - Present (24 years 6 months)
Provided outstanding customer service to enhance the dining experience for patrons. Prepared sandwiches efficiently, upholding company standards for quality and presentation.
Customer Service
Canadian Tire
Apr 1998 - Present (27 years 3 months)
Facilitated customer inquiries by offering assistance and solutions. Managed inventory activities to ensure accurate stock counts.
Education
Degrees, certifications, and relevant coursework
Centrac College
Diploma, Carpentry
Completed a comprehensive program in carpentry, gaining expertise in various construction techniques and practices. Developed skills in framing, roofing, and interior finishing.
John Burke High
High School Diploma, General Studies
Obtained a high school diploma, completing foundational studies across various subjects. Developed essential academic and communication skills.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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