Devansh chopra

Managed customer-facing roles during service, addressing feedback and dietary requests, and handled internal and external complaints with professionalism. Oversaw teams, coordinated with suppliers, and maintained high standards under pressure.

Supervised and coordinated the kitchen line during high-volume service, ensuring timely and consistent preparation of steaks and other menu items. Trained new cooks and enforced food quality, safety, and presentation standards.

Responded to customer queries via email, chat, and phone regarding account access, deposits, betting restrictions, and local regulation compliance. Conducted manual account verifications per state-specific gaming laws and used Zendesk to track customer tickets and ensure prompt follow-ups.

Handled phone and in-person orders, maintained cleanliness, and ensured food safety compliance. Supported team operations including food prep, pizza assembly, and inventory restocking.

Managed guest check-ins/outs, handled reservations, and responded to guest queries in person and over the phone. Resolved customer issues promptly to ensure guest satisfaction and maintained records using property management systems.

Completed a Postgraduate Diploma in Culinary Management. This program provided advanced knowledge and skills in culinary arts and hospitality management.

Obtained a Bachelor's degree in Hotel Management. The curriculum covered various aspects of hotel operations, guest services, and hospitality administration.

Earned a Google IT Support Certificate through Coursera. This certification provided foundational knowledge in IT support, including troubleshooting, networking, and operating systems.

Achieved Red Seal certification as a cook in Canada. This certification demonstrates a high level of skill and knowledge in the culinary trade.