At Rogers Communications (Authorized Partner), I assisted customers with account questions, service information, billing concerns, and basic technical troubleshooting by phone. I documented interactions in CRM systems and followed up or escalated unresolved issues.
At Real Canadian Superstore, I resolved order issues, product concerns, returns, and service requests, while processing transactions and coordinating with departments. Across customer-facing roles at The Home Depot, Walmart, Applewood Mazda, and Lux Motors, I supported customers with product, vehicle, and service inquiries.
