Open to opportunities

Amy Doll73

@amydoll73

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Experienced customer service professional with technical support expertise.

Canada

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

With over 25 years of experience in customer service and technical support, I have honed my skills in providing exceptional service and resolving client issues efficiently. My journey has taken me through various roles, including my current position as an Email/Chat Agent at TTEC, where I support clients with their DraftKings accounts and ensure their concerns are addressed promptly.

Throughout my career, I have consistently demonstrated my ability to manage time effectively and meet deadlines while maintaining a strong work ethic. My technical support experience at Geek Squad allowed me to develop my troubleshooting skills, assisting clients with computer issues and ensuring their satisfaction. I pride myself on my excellent communication skills, both written and oral, which have been instrumental in my success in customer-facing roles.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Email/ Chat Agent

Current

TTEC-Nova Scotia

Jun 2022 - Present (3 years 1 month)

Provided email support for DraftKings, addressing client questions and concerns regarding their accounts. Managed account updates, billing inquiries, data entry, and dispatched clients to the next level of service when necessary.

Email Support Data Entry Billing Customer Service Zendesk Slack

Level 2 Chat Support (Tech Support)

Geek Squad

Oct 2015 - Apr 2021 (5 years 6 months)

Delivered remote technical support and computer repair services via online chat. Handled computer and internet tech support, billing, data entry, and customer service tasks.

Technical Support Remote Support Troubleshooting Data Entry Customer Service Billing

Customer Service / Appointment Setter

Pay 4 Performance Marketing

Feb 2014 - Jan 2015 (11 months)

Contacted customers to set appointments for move consultants and performed data entry. Managed customer service inquiries, placed service orders, and created leads from inbound calls.

Appointment Setting Data Entry Customer Service Lead Generation Inbound

Customer Service Representative/Technical Support

Stream

Feb 2006 - Jul 2012 (6 years 5 months)

Provided customer service, including placing orders and recording client information. Managed daily and weekly sales reporting, and offered technical support for HP Computers.

Customer Service Technical Support Sales Reporting Data Entry HP Computers

Customer Service Representative

Speigel

Jul 2005 - Feb 2006 (7 months)

Handled customer service duties, including placing orders for service and recording client information. Responsible for recording and reporting all sales on a weekly and daily basis.

Customer Service Order Processing Data Entry Sales Reporting

Customer Service Representative

EDS

Feb 2004 - Feb 2005 (1 year)

Placed orders for service and meticulously recorded all client-related information. Ensured accurate and timely recording and reporting of all sales on a weekly and daily basis.

Order Processing Data Entry Sales Reporting Customer Service

Education

Degrees, certifications, and relevant coursework

MacTech Distance Education

Diploma, Administrative Medical Computers

Grade: Honors

Completed a diploma program with honors, focusing on administrative medical computing. Gained proficiency in various software and administrative tasks relevant to the medical field.

Sydney Academy

Diploma, Business Education

Obtained a diploma in Business Education, providing a foundation in business principles and practices. Developed essential skills for professional environments.