Open to opportunities

Stephen Barnes

@stephenbarnes

Message

Dedicated customer service professional with over three years of experience.

Canada

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated customer service professional with over three years of experience in resolving client inquiries and ensuring satisfaction. My commitment to safeguarding sensitive customer information while adhering to privacy regulations has been a cornerstone of my career. I am proficient in using Zendesk for efficient ticket management and have effectively optimized workflows through streamlined communication tools like Slack.

In my most recent role as a Customer Service Agent at DraftKings via TTEC, I resolved client inquiries through email, delivering prompt and precise responses. My ability to enhance the customer experience and provide accurate information across various channels has been recognized by my peers and supervisors alike. I am passionate about continuous improvement and strive to exceed customer expectations in every interaction.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

TTEC

May 2021 - Present (4 years 2 months)

Resolved client inquiries through email, delivering prompt and precise responses. Safeguarded customer PII and other sensitive information, ensuring adherence to privacy regulations. Leveraged Zendesk for efficient ticket management and utilized Slack for internal communication, optimizing overall workflow.

Zendesk Slack Customer Service Data Privacy Email Communication

Carpenter / Foreman

Bennett's Construction Ltd.

Jan 2016 - Present (9 years 6 months)

Executed framing, siding, roofing, and interior finish projects with precision and a keen eye for detail.

Roofing Construction

Owner / Bookkeeper / Carpenter

Raven Renovations Grand Bank, Canada Ltd.

Mar 2010 - Present (15 years 4 months)

Conducted precise estimates and formal quotes for renovation projects, enhancing client satisfaction through effective communication. Managed bookkeeping and payroll functions, maintaining exemplary financial records. Performed roofing, siding, framing, and interior finishing, demonstrating exceptional craftsmanship across all projects.

Bookkeeping Payroll Roofing Project Management

Carpenter

Various Companies

Jan 2003 - Present (22 years 6 months)

Specialized in framing, roof truss installation, roofing, and siding, contributing to various construction projects with a focus on quality.

Roof Truss Installation Roofing Construction

Sandwich Artist / Cashier

Subway

Jan 2001 - Present (24 years 6 months)

Provided outstanding customer service to enhance the dining experience for patrons. Prepared sandwiches efficiently, upholding company standards for quality and presentation.

Customer Service Food Preparation Quality Control

Customer Service

Canadian Tire

Apr 1998 - Present (27 years 3 months)

Facilitated customer inquiries by offering assistance and solutions. Managed inventory activities to ensure accurate stock counts.

Customer Service Inventory Management Sales Support Product Knowledge

Education

Degrees, certifications, and relevant coursework

Centrac College

Diploma, Carpentry

Completed a comprehensive program in carpentry, gaining expertise in various construction techniques and practices. Developed skills in framing, roofing, siding, and interior finishing.

John Burke High

High School Diploma, General Studies

Obtained a high school diploma, completing foundational studies across various subjects. Developed essential academic skills and prepared for further education and career opportunities.