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Basil Agyekum

@basilagyekum

Customer Support Representative handling customer inquiries at McDonald's and across phone, chat, and email.

At McDonald's, I handled customer inquiries, orders, and billing requests, resolving issues on first contact whenever possible. I also processed transactions and escalated complex cases with clear notes.

At Built By Discipline, I responded to customer inquiries online and in person, adjusted plans to individual needs, and documented client interactions. I’ve supported customers across phone, chat, and email using CRM and helpdesk tools.

Experience

Work history, roles, and key accomplishments

Fitness Coach

Built By Discipline

Responded to customer inquiries across online and in-person channels, resolving questions and adjusting plans to individual needs with consistent follow-up. Documented every client interaction accurately using online tools, keeping schedules and service records organized across all entries.

Customer Service Communication Skills Documentation Online Tools Organization

Moving & Junk Removal Worker

ASAP Junk Removal

Communicated directly with customers at residential and commercial sites, confirming work requirements and delivering reliable, professional service under time pressure.

Client Communication Time Management Professionalism

Customer Service Representative

McDonald's

Handled a high volume of customer inquiries, orders, and billing requests in a fast-paced environment, resolving issues on first contact whenever possible while maintaining a friendly, professional tone. Communicated clearly with customers and team members across multiple simultaneous requests, meeting service speed and quality targets.

Customer Service Issue Resolution First Contact Resolutions Communication Skills Multitasking Transaction Processing Teamwork CSAT

Tire Shop Assistant

AIM Tire

Delivered customer-facing service in a busy shop environment, handling time-sensitive requests and maintaining a positive, professional experience. Kept tools, records, and work areas organized while following workplace procedures accurately.

Customer Service Time Management Organization Attention To Detail