Stephan The Pirate
@stephanthepirate
I support customers remotely across insurance, utilities, case analysis, and flexible service operations.
What I'm looking for
I've supported customers in remote roles at Medicare and Healthcare and Epcor Water Utilities, helping people transition to Medicare, manage water accounts, answer questions, and arrange payment extensions for low-income families.
At Cognosante, I reviewed 1095-A errors, adjusted records using available information, and called consumers about document update approvals or denials. I also bring insurance enrollment experience, including Medicare Part D PDP signups, and held a health insurance license in 13 states.
Alongside customer-facing work, I operate Black Flag Trading Company DBA Pirates Bones N Booty, create handmade pirate-inspired clothing for Renaissance Festivals, and have experience in writing, editing, layout design, security, and asset protection.
Experience
Work history, roles, and key accomplishments
Security Officer
Allied Universal
Jan 2026 - Present (7 months)
Relief officer covering shifts due to call offs, vacations, or NCNS.
Owner/Operator
Black Flag Trading Company DBA Pirates Bones N Booty
Jan 2021 - Present (5 years 7 months)
Personal side business selling pirate-inspired handmade clothing at Renaissance Festivals during summer months.
Delivery Driver
Papa John's
Jan 2022 - Jul 2022 (6 months)
Pizza delivery driver.
Benefits Advisor
Medicare and Healthcare
Jun 2019 - Oct 2021 (2 years 4 months)
Assisted individuals aging into Medicare to transition from company group coverage to Medicare or individual Healthcare. Worked from home.
Case Analyst II
Cognosante, LLC
Jan 2019 - Apr 2019 (3 months)
Worked on 1095-A forms with errors, adjusted according to available information, and called consumers to inform them of approval or denial of document update requests.
Freelance Writer
Salire Magazine
Sep 2018 - Nov 2018 (2 months)
Interviewed individuals and wrote articles on various topics. Wrote headlining article in November issue featuring Strong Women with Jill Kimmel.
Insurance Agent
The Results Companies
Oct 2017 - Dec 2017 (2 months)
Worked during Annual Enrollment Period for Medicare Part D PDP signups for seniors. Acquired Health insurance License and licensed in 13 states.
Security Officer
Marksman Security Corporation
Jun 2017 - Oct 2017 (4 months)
Patrolled a set area encompassing 4 office buildings, assisted construction and cleaners with site access, and monitored property activity.
Security Officer
Securitas Security Services
Sep 2015 - Aug 2016 (11 months)
Worked at various sites, checking in trucks, inspecting trailers, and confirming badges.
Asset Protection Associate
Wal-mart Supercenter
Mar 2015 - Jul 2015 (4 months)
Researched safety accidents and hazards, patrolled floor for possible shoplifters, and ensured security and safety policies were followed.
WFH Agent
Epcor Water Utilities
Oct 2012 - Jun 2014 (1 year 8 months)
Assisted customers with water accounts, answered questions, edited accounts, and created payment extensions for low income families. Job was through Vertex Business Solutions.
Education
Degrees, certifications, and relevant coursework
Big Spring High School
High School Diploma, General Studies
Completed high school education, earning a diploma.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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