Open to opportunities

Sandie Caroff

@sandiecaroff

Experienced customer service and licensed security professional delivering fast, accurate support and secure logistics for high-volume clients.

United States

Message

What I'm looking for

I’m looking for a fast-paced role where I can combine high-volume customer service with security and secure logistics—following clear procedures while supporting clients with reliable, accurate communication and timely deliveries.

I’m an experienced customer service professional who thrives in fast-paced, high-volume environments. At AAA Club Alliance (2022–Present), I provide exceptional remote call center support, answering inbound calls to process new member sales, add-ons, upgrades, automatic renewals, transfers, and payments via credit card and electronic check. I also upsell and cross sell AAA products and services, and I handle roadside assistance by capturing breakdown location and emergency details—averaging 50–60 calls per day.

Alongside my contact center work, I’m a SORA Licensed Security Officer (2021–Present). I conduct scheduled and random patrols around a large stone and cement quarry, protect the perimeter from intruders, and provide client-focused customer service while following safety, security procedures, and site-specific policies. I’m responsible for logging all activity.

Earlier, I supported critical missions as an Independent Contractor with ActionLogistics/American Red Cross (2019–2021), securing pickup and delivery of “Stat” blood, platelets, and organs with a strong focus on timely transport. Before that, I handled secure courier work for Beavex Logistics (bank checks and daily documentation for M&T Bank) and Olympic Trucking (medical specimens and bodily fluids), and I also worked in alarm-system troubleshooting and scheduling with Vector Security.

Experience

Work history, roles, and key accomplishments

Current

Associate Specialist, Contact Center

Current

AAA Club Alliance

Jan 2022 - Present (4 years 5 months)

Answered high-volume inbound member calls and processed new member sales, add-ons/upgrades, automatic renewals, transfers, and electronic payments. Provided roadside assistance information and upsold/cross-sold AAA products, averaging 50–60 calls per day while using ACD and Windows-based systems.

Customer Service Inbound Calls Payment Processing ACD CRM Data Entry

Current

SORA Licensed Security Officer

Current

Allied Universal / Brickwall

Jan 2021 - Present (5 years 5 months)

Conducted scheduled and random perimeter patrols around a large stone and cement quarry while protecting against intruders. Provided client-facing support, followed site safety/security procedures, and logged all activity.

Security Patrol Security Patrols Perimeter Security client support Safety Procedures Risk Prevention Report Writing

Courier/Customer Service

Action Logistics / American Red Cross

Jan 2019 - Jan 2021 (2 years)

Securely picked up and delivered time-sensitive “stat” blood, platelets, and organs to the appropriate hospital or facility. Focused on timely, secure transport with ongoing customer service coordination.

Medical Couriering Secure Pickup & Delivery Chain Of Custody Customer Service Handling Medical Materials Route Execution

Courier/Customer Service

Beavex Logistics

Jan 2016 - Jan 2019 (3 years)

Securely collected bank checks and daily documentation from M&T Bank branches in Northern New Jersey and delivered them to the main warehouse in Baltimore, Maryland. Ensured daily documentation handling and secure transport with customer service support.

Check Pickup Delivery Coordination Transportation Compliance Customer Service Time Critical Routing

Medical Courier/Customer Service

Olympic Trucking

Jan 2015 - Jan 2016 (1 year)

Provided secure pickup and delivery of medical specimens, blood, urine, and bodily fluids between local hospitals and blood laboratories. Managed daily deliveries to support timely processing with customer service responsibilities.

Medical Couriering Daily Route Execution Customer Service

Service Coordinator/Customer Service

Vector Security

Jan 2011 - Jan 2013 (2 years)

Handled incoming customer calls to troubleshoot alarm system issues and scheduled service calls for technicians. Averaged 50–75 incoming calls per day and guided customers through troubleshooting steps such as code changes, device/battery replacement, and communication testing.

Customer Support Service Scheduling Outbound Calling System Testing