Open to opportunities

Amanda Tuggle

@amandatuggle

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Licensed insurance agent and customer relations expert, dedicated to coverage and service.

United States

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What I'm looking for

I’m looking for a customer-first role (preferably remote) where I can apply my insurance licensing and call-center experience to help clients quickly, build trust, and grow through coaching and clear, service-focused goals.

I’m a licensed property and casualty insurance agent focused on providing customers with the best quote to fit their insurance needs, backed by more than 8 years of understanding policies and delivering customer assurance. I bring strong call-center experience and a consistently positive, policy-driven customer experience mindset.

Alongside insurance work, I’ve supported customers across retail, security technology, and healthcare—assisting with online order questions, resolving issues, and helping customers use systems that require software troubleshooting. From handling 50–100 calls per day to training as a support coach, I’m energized by solving problems, guiding people through next steps, and earning customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Licensed Insurance Agent

Current

Progressive Insurance

Apr 2023 - Present (3 years)

Provided insurance quotes and guidance to customers to match coverage to their needs, using extensive policy knowledge to support and assure clients. Managed customer interactions remotely from start to resolution.

Insure Quote Property and Casualty Insurance Customer Service Remote Customer Support Client Onboarding Customer Retention

Customer Specialist

Columbia Sportswear / Insight Global

Oct 2022 - Jan 2023 (3 months)

Supported customers with online orders by answering questions, helping locate packages, and providing a high-quality customer service experience. Resolved customer inquiries with a focus on satisfaction and accuracy.

Customer Service Online Order Support Order Inquiries Order Assistance Customer Satisfaction

Customer Service Technician

247 Security Inc.

Jun 2022 - Oct 2022 (4 months)

Provided white-glove support for security recording systems used on school buses, ensuring the overall system worked correctly. Assisted with components including cameras and hard drives, and supported customers using the viewing program.

Cameras System Troubleshooting Customer Support Software Download Guidance Footage Viewing Support

Member Services Representative

Kaiser Permanente

Jun 2018 - May 2022 (3 years 11 months)

Assisted members with needs, complaints, and concerns while entering information into a database, maintaining a positive customer tone. Followed company policies and supported members using Salesforce and office productivity tools.

Customer Care Data Entry Database Management Salesforce Microsoft Excel Microsoft Word Complaint Handling Professional communication

Customer Service Rep & Support Coach

Alorica

Nov 2016 - Jul 2018 (1 year 8 months)

Provided help desk and customer service support for Verizon Wireless while handling 50–100 calls per day. Promoted to support coach to assist with training and ongoing troubleshooting support.

Help Desk Support Technical Support Customer Service Call Center Support Coaching And Training Verizon Wireless Support