Open to opportunities

Tamikka Sims

@tamikkasims

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Remote customer service professional specializing in insurance and records.

United States

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What I'm looking for

I seek remote roles emphasizing client-focused service, HIPAA-compliant administrative work, and opportunities for growth within collaborative, integrity-driven teams.

I am a dedicated remote customer service and administrative professional with over five years of experience supporting clients in insurance, medical records, health and human services, and retail environments. I bring strong problem-solving, critical thinking, and HIPAA-compliant handling of sensitive information, combined with proficiency in remote platforms like Zoom, Teams, Slack, and CRM systems.

I have successfully provided virtual insurance consultations, managed confidential medical documentation, coordinated case intake, and delivered high-end customer service for diverse clientele. I am committed to teamwork, integrity, punctuality, continuous professional growth, and contributing to a positive, compliant work culture.

Experience

Work history, roles, and key accomplishments

Current

Insurance Consultant

Current

Self-Employed

Jan 2023 - Present (3 years)

Provide virtual consultations and policy reviews for life, accident, health and HMO products, applying HIPAA standards and maintaining accurate digital records to support client retention and compliance.

Insurance Consulting HIPAA Zoom Scheduling Customer Service

Medical Records Assistant

Various Roles

Jan 2019 - Dec 2023 (4 years 11 months)

Supported case coordination and intake processing, managed confidential medical files under HIPAA, and maintained databases and spreadsheets to improve administrative accuracy in fast-paced health and human services settings.

Medical Records HIPAA Data Entry Case Management Spreadsheets Client Communication Database Management Administrative Support

Retail Sales Associate

High-End Yacht Grocery Store

Jan 2017 - Dec 2019 (2 years 11 months)

Delivered luxury-level customer service to yacht clientele, handled transactions and inventory management, and performed professional ear-piercing services while maintaining store presentation and accuracy.